Food Hall General Manager

Essential Duties

• Lead daily and long-term food hall operations, ensuring alignment with sales, labor, and cost targets.
• Drive food hall-wide revenue through effective implementation of promotions, guest experience strategies, and team accountability.
• Audit department managers to ensure all stalls comply with health, safety, and operational standards.
• Create managers’ monthly schedule & audit department schedules.
• Prepare and present performance evaluations and counseling notices to direct reports.
• Oversee accurate preparation of reports: sales, COGS, labor, and inventory for corporate review.
• Oversee implementation of corporate directives, brand guidelines, and standard operating procedures.
• Maintain a strong culture of accountability by leading onboarding and training for new managers and stall employees.
• Monitor store staffing on a daily basis to ensure each department is adequately staffed.
• Handle escalated customer issues and support guest recovery with empathy and professionalism.
• Assist with creating Daily Audit Report with sales information and auditing discoveries for executive management.
• Contributes to improvement or more efficient and less expensive ways and means in store processes.

Human Resources

• Build a high-performing, diverse team that respects hospitality standards.
• Lead onboarding and training for new managers and stall employees.
• Conduct employee evaluations and maintain a strong culture of accountability.
• Monitor store staffing on a daily basis to ensure each department is adequately staffed.

Auditing

• Audit refund and/or credits against itemized sales from previous day.
• Audit cash drawers and transactions.
• Audit and track special events.
• Research problems discovered during audits.

Safety, Loss Prevention And Procedural Compliance

• Assist with administering IIPP procedures, Safety Program and procedures.
• Assist with curbing internal and external theft.
• Ensure satisfactory maintenance, appearance and condition of assigned facilities to comply with security, safety and environmental codes and ordinances.
• Enforce compliance with all local, state, federal regulations and company policy pertaining to safety and loss prevention.
• Comply with all OSHA requirements.

Non-Essential Duties

• Contributes to improvement or more efficient and less expensive ways and means in store processes.
• Assists in the research and development of resources that create timely and efficient store workflow.
• Maintains high ethical standards in the work place.
• Reports all irregular issues and problems to Executive Management for solution.
• Maintains good communication with all workers including outside contacts.
• Complies and maintains confidentiality of all company policies and procedures.

Qualifications

• Bachelor's degree preferred but not required.
• 3+ years of general management experience in food halls, food courts, or Japanese restaurant environments.
• Strong working knowledge of Japanese cuisine and food service practices.
• Proven ability to manage multi-unit or multi-vendor teams.
• Certified or willing to obtain local food manager and alcohol certifications.

Work Environment

• While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust and activity can be expected.
• The noise level in the work environment is usually loud.
• While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces.
• The employee is required to stand and walk for extensive periods of time without breaks during busy times.
• In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms.
• Lifting and/or moving up to 100lbs with assistance is required.

Benefits

• 401(k) matching.
• Dental insurance.
• Health insurance.
• Paid time off.
• Paid training.
• Vision insurance.