Food Experience Manager

About the role

The Stripe Workplace team creates and operates inspiring, comfortable, and innovative spaces that bring Stripe’s culture and values to life and provide a foundation for achieving our mission. In this role, you will be part of the team that supports and builds food programs worldwide, from our food philosophy and safety standards to our vendor management and feedback systems. Our team is strategically distributed across all regions but operating as one cohesive unit that shares ownership of our entire global portfolio. To further strengthen our ability to provide real-time partnership across all time zones, we are looking for a leader as a Food Experience Manager to join us.

This role reports to the Global Head of Food, and is based in South San Francisco.

Responsibilities

• Global Program Builder: You will take the lead in designing, building, and documenting our scalable, global "playbooks" for core operational functions (e.g., vendor QBRs, new site launches, budget management).

• Drive Global Program Execution: You will be responsible for the successful execution of our global standards across a fluid portfolio of offices, which may span multiple regions. Your role is to ensure consistency, compliance, and high performance, regardless of location.

• Synthesize Global Data: You will analyze user feedback and operational data from across our entire global portfolio to identify systemic trends, risks, and opportunities, transforming that data into actionable business intelligence for the whole team.

• Lead High-Stakes Vendor Partnerships: You will manage the relationship and performance of our strategic food service partner(s), ensuring strict adherence to our Statements of Work (SOWs) and leading rigorous Quarterly Business Reviews (QBRs).

• Advise on Global Growth: As a direct partner to the Global Head of Food, you will serve as a strategic advisor for all new office builds and expansions, providing expert input on design and operational readiness, no matter the location.

• Developing communication strategies: Lead program change by developing adoption plans, training, and communication strategies that drive consistent execution across regions.

Requirements

• 8+ years of leadership experience building and scaling complex, customer-facing operations (e.g., in the food & beverage, high-end retail, or tech industries).

• Direct experience in concept development, multi-unit operations, or scaling a service-oriented business.

• Demonstrable experience managing a P&L and using data to drive business decisions.