Food Experience Manager

About the Team

The Stripe Workplace team creates and operates inspiring, comfortable, and innovative spaces that bring Stripe’s culture and values to life and provide a foundation for achieving our mission. In this role, you will be part of the team that supports and builds food programs worldwide, from our food philosophy and safety standards to our vendor management and feedback systems. Our team is strategically distributed across all regions but operates as one cohesive unit that shares ownership of our entire global portfolio.

Responsibilities

• Global Program Builder: Design, build, and document scalable, global "playbooks" for core operational functions (e.g., vendor QBRs, new site launches, budget management).
• Drive Global Program Execution: Ensure the successful execution of global standards across a fluid portfolio of offices spanning multiple regions, guaranteeing consistency, compliance, and high performance.
• Synthesize Global Data: Analyze user feedback and operational data from across the global portfolio to identify systemic trends, risks, and opportunities, transforming data into actionable business intelligence.
• Lead High-Stakes Vendor Partnerships: Manage relationships and performance of strategic food service partners, ensuring strict adherence to Statements of Work (SOWs) and leading rigorous Quarterly Business Reviews (QBRs).
• Advise on Global Growth: Serve as a strategic advisor for all new office builds and expansions, providing expert input on design and operational readiness.
• Developing Communication Strategies: Lead program change by developing adoption plans, training, and communication strategies that drive consistent execution across regions.

Requirements

• Passionate about food and hospitality but thinks like a systems architect for a global product.
• Proven track record of managing complex, multi-unit or multi-regional operations, with experience building and deploying a single, consistent standard across a diverse portfolio.
• Deeply analytical and data-fluent, able to synthesize disparate data sets from multiple regions into a cohesive strategic narrative.
• A "first-principles" thinker who questions industry conventions and builds innovative solutions.
• Strong stakeholder management skills, able to partner effectively with cross-functional teams like Real Estate, Finance, and Legal.
• Direct experience managing high-stakes third-party vendor relationships, including contract negotiation and performance management.

Qualifications

• 8+ years of leadership experience building and scaling complex, customer-facing operations (e.g., in food & beverage, high-end retail, or tech industries).
• Direct experience in concept development, multi-unit operations, or scaling a service-oriented business.
• Demonstrable experience managing a P&L and using data to drive business decisions.

This role reports to the Global Head of Food and is based in South San Francisco.