Food & Beverage Team Leader - Florence, KY

About the role

The Food & Beverage Team Leader plays a crucial role in ensuring a consistent and fresh experience for guests. They are responsible for leading a team of hourly employees, managing daily and weekly workloads, and driving sales goals.

Responsibilities

• Deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
• Ensure every team member understands and consistently delivers on Target’s guest experience commitments and consistent operations.
• Actively observe and provide feedback, holding team members accountable while recognizing great guest experience moments.
• Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align team on the right behaviors and execution.
• Plan and execute daily/weekly workload to deliver on department and store sales goals and guest engagement, including merchandising, pricing, changes to salesfloor merchandise displays, sampling and promotions.
• Lead a guest-focused, efficient Food & Beverage team that strives to deliver the Food & Beverage standards by completing the Food & Beverage Daily Standards walk.
• Assess backroom and sales floor areas of Food & Beverage and Food Service on a daily basis by walking the Target Food & Beverage Standards. Prioritize your business needs and identify workload tasks for the team; review reporting to identify business trends for follow-up.
• Establish clear goals and expectations and hold team members accountable to those expectations.
• Support guest services such as back-up cashier, order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties.
• Support becoming a subject matter expert in federal, state and local adult beverage laws as they apply to your business and protect the store’s liquor license.
• Lead your team to uphold and maintain all Starbucks and Pizza Hut Brand Standards and foster a productive partnership with your Starbucks district manager.
• Foster a productive relationship with your Starbucks district manager, attend required in-store planning and business meetings and follow-up on key takeaways from their time in your store.
• Model the execution of physical security processes in order to enhance the instore security culture.
• Support merchandise protection strategies across the total store, including ordering, storage and application as directed by best practices.
• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.

Requirements

• Must be at least 18 years old or older
• High school diploma or equivalent
• Previous retail and/or food experience preferred, but not required
• Strong interest and knowledge of the Food & Beverage business
• Lead and hold others accountable
• Communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
• Work independently and as part of a team
• Manage workload and prioritize tasks independently
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
• Welcoming and helpful attitude toward all guests and other team members
• Effective communication skills

Qualifications

• Access all areas of the building to respond to guest or team member issues.
• Interpret instructions, reports and information.
• Accurately handle cash register operations as needed.
• Climb up and down ladders if needed.
• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others.
• Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt attendance necessary
• Ability to work in environments that will include refrigeration and freezer temperatures and conditions; where common allergens may also be handled or present.
• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties, including but not limited to Drive-Ups, carryout, etc.
• Ability to remain mobile for the duration of a scheduled shifts (shift length may vary)

Skills

• Excellent communication skills
• Leadership and team management skills
• Problem-solving and decision-making abilities
• Customer service orientation
• Ability to work independently and as part of a team
• Time management and organizational skills

Benefits

Target offers a variety of benefits to eligible team members, including:

• Comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves.
• 401(k)
• Employee discount
• Short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation.
• Competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.