Food & Beverage Team Leader- (Buckeye, AZ)

About the role

The Food & Beverage Team Leader at Target is responsible for leading a team to ensure a consistent and fresh experience for guests. This role requires a strong understanding of food and beverage operations, as well as the ability to manage a team effectively.

Responsibilities

• Deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
• Ensure every team member understands and consistently delivers on Target’s guest experience commitments and consistent operations.
• Actively observe and provide feedback, holding team members accountable while recognizing great guest experience moments.
• Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align team on the right behaviors and execution.
• Plan and execute daily/weekly workload to support Food & Beverage priorities and deliver sales goals.
• Lead a guest-focused, efficient Food & Beverage team that strives to deliver the Food & Beverage standards by completing the Food & Beverage Daily Standards walk.
• Assess backroom and sales floor areas of Food & Beverage and Food Service on a daily basis by walking the Target Food & Beverage Standards.
• Assign daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by your direct leader.
• Validate and follow-up on team members’ progress against their assigned prioritized workload tasks, production area routines, and application of best practices.
• Support the hiring and onboarding process of new team members.
• Support guest services such as back-up cashier, order pick up (OPU) and Drive-up (DU).
• Support becoming a subject matter expert in federal, state and local adult beverage laws as they apply to your business and protect the store’s liquor license (if applicable).
• Lead your team to uphold and maintain all Starbucks and Pizza Hut Brand Standards and foster a productive partnership with your Starbucks district manager (if applicable).
• Model the execution of physical security processes in order to enhance the instore security culture.
• Support merchandise protection strategies across the total store, including ordering, storage and application as directed by best practices.
• Foster a productive relationship with your Starbucks district manager DM (if applicable), attend required in-store planning and business meetings and follow-up on key takeaways from their time in your store (if applicable).
• Address all store emergency and compliance requirements.

Requirements

• Must be at least 18 years old or older
• High school diploma or equivalent
• Previous retail and/or food experience preferred, but not required
• Strong interest and knowledge of the Food & Beverage business
• Lead and hold others accountable
• Communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
• Work independently and as part of a team
• Manage workload and prioritize tasks independently
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
• Welcoming and helpful attitude toward all guests and other team members
• Effective communication skills

Qualifications

• Access all areas of the building to respond to guest or team member issues.
• Interpret instructions, reports and information.
• Accurately handle cash register operations as needed.
• Climb up and down ladders if needed.
• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others.
• Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt attendance necessary
• Ability to work in environments that will include refrigeration and freezer temperatures and conditions; where common allergens may also be handled or present.
• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties, including but not limited to Drive-Ups, carryout, etc.
• Ability to remain mobile for the duration of a scheduled shifts (shift length may vary)

Skills

• Guest service fundamentals and experience building a guest-first and freshness culture on your team
• Food & Beverage business fundamentals, including department sales trends, freshness, food safety and quality, inventory management, item reliability, guest shopping patterns and pricing and promotions strategies
• Leading a team of hourly team members, including skills in interviewing, training, coaching, evaluating, retaining and developing talent
• Understanding sales goals, planning and executing daily/weekly workload to deliver on department and store sales goals and guest engagement, including merchandising, pricing, changes to salesfloor merchandise displays, sampling and promotions
• Planning department(s) daily/weekly workload to support Food & Beverage priorities and deliver sales goals
• Leading a guest-focused, efficient Food & Beverage team that strives to deliver the Food & Beverage standards by completing the Food & Beverage Daily Standards walk
• Maintaining a fresh, full and food safe area during all operating hours leveraging strong inventory management, area routines and Food Safety policies and procedures
• Validating and following-up on team members’ progress against their assigned prioritized workload tasks, production area routines, and application of best practices
• Leading and demonstrating a culture of executing all best practices; help close skill gaps through development, coaching, training, and team interactions
• Leading team huddles to communicate focuses and trends, leveraging store reporting and HQ communications
• Developing and maintaining partnerships with vendors to ensure clear expectations are established, brand standards (such as delivery and merchandising) are being met and areas are reliably in-stock. Ensure product is available for guests by placing store-initiated orders according to best practices (where applicable)
• Maintaining up-to-date on relevant trends and products to educate team members
• Supporting your leader in the hiring and onboarding process of new team members
• Supporting guest services such as back-up cashier, order pick up (OPU) and Drive-up (DU) and maintaining a compliance culture while executing those duties, such as compliance with federal, state, and local laws
• Supporting becoming a subject matter expert in federal, state and local adult beverage laws as they apply to your business and protecting the store’s liquor license (if applicable)
• Leading your team to uphold and maintain all Starbucks and Pizza Hut Brand Standards and fostering a productive partnership with your Starbucks district manager (if applicable)
• Completing all Starbucks and/or Pizza Hut training requirements or certifications (if applicable)
• Fostering a productive relationship with your Starbucks district manager DM (if applicable), attending required in-store planning and business meetings and following up on key takeaways from their time in your store (if applicable)
• Demonstrating a culture of ethical conduct, safety and compliance; leading team to work in the same way and hold others accountable to this commitment
• Leading and demonstrating a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately
• Modeling the execution of physical security processes in order to enhance the instore security culture
• Supporting merchandise protection strategies across the total store, including ordering, storage and application as directed by best practices
• Demonstrating inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences
• Following all safe and secure training and processes
• Occasionally assuming store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs

Benefits

Target offers a variety of benefits to its team members, including:

• Comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves.
• 401(k)
• Employee discount
• Short term disability
• Long term disability
• Paid sick leave
• Paid national holidays
• Paid vacation
• Competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits