Food & Beverage Supervisor (La Trattoria & Town Center)

About the role

The Town Center Supervisor at Fisher Island Club is responsible for overseeing the restaurants/bar/pool operations within the town center. This position is part of the luxury hospitality industry and offers competitive wages and comprehensive benefits.

Responsibilities

• Lead by example with a hands-on approach to management
• Establish and develop a highly motivated front of house team with the highest ethical standards
• Facilitate an environment where team members are comfortable utilizing the open-door policy
• Train, supervise, schedule, and evaluate the work of the front of house staff
• Plan menus with the Sous Chef, Director, and Senior Food & Beverage Manager of Town Center Operations for special occasions and events
• Ensure high standards of sanitation, personal appearance, hygiene, cleanliness, and safety are maintained throughout all club areas
• Safeguard all food-preparation employees by implementing training on safety, sanitation, and accident prevention
• Exercise portion control and assist in establishing menu selling prices
• Prepare necessary data for applicable parts of the budget, project annual food, labor, and other costs, and monitor actual financial results
• Host Daily Stand-Up meetings and attend Food and Beverage staff and management meetings
• Maintain an inventory of dining room items and ensure proper storage and accounting
• Implement an ongoing marketing program to increase dining room business
• Consult with the Senior Food & Beverage Manager of Town Center Operations about all aspects of the club operation
• Directly supervise employees serving members and guests to the LQA standards
• Evaluate service to ensure quality provided meets the LQA standards
• Develop and maintain good communication and work relationships in all areas of the club
• Aid in the development of policies and procedures to enhance and measure quality
• Assist in recruiting, evaluating job performance of service staff, coaching, rewarding, and disciplining staff in a fair and legal compliant manner
• Establish and maintain a regular cleaning and maintenance schedule for all front of house areas and bar
• Motivate, build morale, and provide professional development opportunities for all service staff including cross-training
• Maintain a 90% presence on the dining and bar areas during service, touching tables, following up on special requests, welcoming members, and inquiring about experiences
• Execute safety training programs; manage OSHA-related aspects of kitchen safety and report unsafe working conditions immediately
• Liaise with government regulating agencies such as Health Inspectors as necessary

Requirements

• Bachelor’s degree in Hospitality Management or equivalent experience
• Two to three years of luxury service and management experience in high-volume, 3-meal restaurants in luxury hotels or resorts
• Alcoholic beverage certification and food safety certification

Skills

• Strong interpersonal, managerial, and leadership skills
• Strong organizational and time management skills
• Ability to manage change effectively
• Clear, concise written and verbal communication skills
• Experience making presentations in front of groups
• Track record promoting an atmosphere of teamwork
• Experience communicating, training, and managing multi-lingual staffs
• Instill a guest service “can-do” attitude in all employees
• Coach employees on resolving and de-escalating conflicts in a calm and organized manner
• Strong customer service and reasoning skills
• Strong and creative problem-solving skills with exceptional detail in follow-up
• Strong budgetary, projections, and cost control skills
• Follow/enforce company policies and procedures
• Ability to quickly evaluate alternatives and decide on a plan of action
• Teach suggestive selling techniques
• Juggle and balance needs of the organization
• Proactive, Team Player, Problem Solver
• Passionate about hospitality and customer service driven
• Professional appearance and good hygiene
• Respect for all co-workers and guests
• Pride in your work by creating positive energy, excitement, and fun
• Demonstrate positive behaviors; smiling, being polite and courteous
• Able to develop a camaraderie with team members
• Working Conditions: Ability to work odd hours, nights, weekends, and holidays; work under pressure and handle stress; physical demands include extended periods of walking and standing, reaching, talking, hearing, lifting up to 50 lbs, stooping, kneeling, crouching, and crawling