Food & Beverage Supervisor

About the role

Welcome to The Dellshire, a distinctive pre-build property in the Pyramid Global Hospitality portfolio. Set to open in the Spring of 2026, this themed resort will feature a design unlike any other, offering a unique setting for future hospitality professionals. Dellshire Resort, an independent four-star destination resort, is nestled in the scenic beauty of Wisconsin Dells. This is a rare opportunity to shape and elevate the positioning of a unique property known for its immersive guest experiences, natural surroundings, and Midwestern hospitality.

Responsibilities

• Supervise daily Food & Beverage operations including restaurants, lounges, pool bars, or banquet outlets as assigned.
• Lead and support front-of-house team members to ensure prompt, professional, and attentive service to all guests.
• Assist with opening and closing duties, ensuring outlets are fully prepared for service.
• Maintain cleanliness, organization, and presentation standards throughout the outlet.
• Ensure all team members follow Dellshire Resort service standards, food safety guidelines, and sanitation policies.
• Support staff scheduling, labor management, and daily break coordination based on business needs.
• Aid in team member training, performance feedback, and coaching to enhance service quality.
• Communicate effectively with kitchen, bar, and management teams to ensure seamless operations.
• Support inventory, supply ordering, and cash handling procedures.
• Conduct daily pre-shift meetings to review menu changes, specials, and service expectations.
• Promote a positive work environment focused on teamwork, communication, and guest care.
• Assist with the setup and execution of special events, private dining, and banquets as assigned.
• Uphold Dellshire Resort’s brand promise through leadership presence, professionalism, and commitment to guest experience.

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree in Hospitality Management preferred.
• Minimum 2–3 years of experience in Food & Beverage or restaurant operations, with at least 1 year in a supervisory or lead role.
• Strong knowledge of restaurant service standards, sequence of service, and dining etiquette.
• Proven leadership ability with excellent communication and interpersonal skills.
• Demonstrated ability to motivate, coach, and guide team members.
• Strong organizational and problem-solving abilities.
• Proficiency in POS systems (MICROS, Aloha, or similar) and basic Microsoft Office Suite.
• ServSafe or TIPS certification preferred.
• Professional appearance and demeanor consistent with luxury resort standards.
• Availability to work flexible shifts including mornings, evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• Associate or bachelor’s degree in Hospitality Management preferred.
• Minimum 2–3 years of experience in Food & Beverage or restaurant operations.
• At least 1 year in a supervisory or lead role.
• Strong knowledge of restaurant service standards, sequence of service, and dining etiquette.
• Proven leadership ability with excellent communication and interpersonal skills.
• Demonstrated ability to motivate, coach, and guide team members.
• Strong organizational and problem-solving abilities.
• Proficiency in POS systems (MICROS, Aloha, or similar).
• ServSafe or TIPS certification preferred.
• Professional appearance and demeanor consistent with luxury resort standards.
• Availability to work flexible shifts including mornings, evenings, weekends, and holidays.

Skills

• Leadership
• Communication
• Teamwork
• Problem-solving
• Customer service
• Food safety
• Inventory management
• POS systems

Benefits

• Comprehensive health, dental, and vision coverage.
• Paid time off and holidays.
• 401(k) with employer match.
• Competitive pay.
• Employee recognition programs.
• Exclusive discounts and family perks.
• Free employee meal daily.

Pay

Compensation details are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications, and specific office location. This may differ in other locations due to cost of labor considerations.

Schedule

Flexible shifts including mornings, evenings, weekends, and holidays.