Food & Beverage Manager (In-Room Dining)

At Montage Healdsburg, we know our success is all because of you. Here, you’re not just an associate but a passionate creator of authentic, personalized experiences. You’ll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at Montage Healdsburg is more than a job; it’s a way of life.

About the role

Provide strategic and operational leadership, guidance, direction, and tactical expertise on food and beverage concepts to drive hotel profitability through revenue generation in various food and beverage outlets (i.e., room service, restaurants, banquets, pool, kitchens, stewarding, retail), cost control, guest satisfaction, and associate engagement.

Responsibilities

• Interact positively with guests promoting hotel facilities and services
• Resolve opportunities to the satisfaction of involved parties
• Maintain communication with all departments to ensure guest service needs are met
• Move throughout the facility of division to support overall hotel and kitchen areas to visually monitor and take action to ensure food quality and service standards are met
• Responsible for the selection, training, and development of key leadership personnel within the division and its departments
• Able to exercise personnel action discretion within the hotel’s policies
• Provides conflict resolution and ensures disciplinary and termination procedures are followed and that all workplace standards are upheld
• Promptly addresses all operational issues with Management and Staff
• Oversee divisional matters as they relate to federal, state, and local employment and civil rights laws
• Control payroll and equipment costs (minimizing loss and misuse)
• Ensure the department abides by all safety and sanitation policies
• Create and maintain staffing schedules, ensuring appropriate coverage
• Implement cost control measures and revenue enhancement strategies to maximize profitability while maintaining service quality
• Maintain high standards of service excellence, food quality, and presentation, ensuring consistency and adherence to brand standards
• Deliver on guests’ expectations and have the desire to create WOW moments
• Perform additional duties as assigned that may be outside the scope of duties, based on business needs

Requirements

• A minimum of one year of previous Food and Beverage supervisory or management experience
• Excellent verbal and written communication skills
• Ability to prepare and analyze data, figures, and transcriptions prepared on and generated by computer
• Proficiency with Microsoft Office products: Word, Excel, PowerPoint, and Outlook
• Embrace Technology – continually learn, adapt and master new operating systems
• Knowledge of food and alcoholic beverages
• Ability to work a flexible schedule including weekends and holidays
• Luxury hotel experience, a plus

Qualifications

• You are passionate about food and beverage operations
• You are exceptional in leading a team
• You are passionate about providing exceptional service and creating memorable moments
• You are open to learning, developing, and growing both yourself, personally, and helping others do the same
• You are trustworthy and have integrity

Benefits

• DTO (Discretionary Time Off)
• Healthcare benefits
• Health Savings Account and Flexible Spending Accounts
• 401(k) retirement plan with company matching, fully vested, and loan option
• Banking and Investing Program offers preferred rewards, mortgage discount, and waived fees
• Fertility & Family Forming Assistance
• Parental leave pay differential
• Pet Insurance
• Hotel discounts
• Free meals
• Fitness & wellness discounts
• LinkedIn Learning membership
• Hearts of Montage community engagement
• Associate’s events throughout the year

Pay

The pay scale for this position is $80,000-$90,000. The pay scale is the base salary wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like.

Physical Requirements

• Grasping, holding, sitting, walking, repetitive motions, bending over
• Ability to stand and exercise mobility for extended periods of time during your scheduled shift
• Ability to lift and carry up to 50 pounds regularly and for extended periods during the shift
• Ability to push and pull food serving equipment and carts weighing up to 200 pounds on a semi-regular basis