Food & Beverage Manager

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we deliver exceptional service and foster a culture of excellence.

Located in the heart of downtown, Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive city views, more than 19,000 square feet of function space, and a 10,000 square-foot spa. This property is destined to become an illustrious destination in the Central Business District, near the historic French Quarter.

About the role

Reporting to the Director of Food & Beverage, the Food & Beverage Manager is responsible for planning the day-to-day operations of the outlets, including payroll, scheduling, sales targets, cost controls, training, development, and performance coaching of colleagues. Adherence to all policies, standards, and procedures is required to achieve high levels of customer satisfaction, quality service, compliance with corporate policies, and financial goals.

Responsibilities

• Consistently offer professional, friendly, and engaging service
• Lead the day-to-day operations of the Food and Beverage department, ensuring all service standards are followed
• Produce and implement creative promotional programs within the various F&B outlets to increase revenues
• Work closely with the culinary team to execute the delivery of all Food & Beverage promotions and menus, creating a destination of choice for both hotel and external guests
• Conduct weekly F&B departmental meetings
• Ensure the Food & Beverage department achieves its financial and operational targets; adhere to the annual budget and administer it in a fiscally responsible manner
• Monitor food, beverage, labor, and operating expenses throughout the F&B department
• Monitor all guest service standards, constantly seeking ways to improve product, service, and increase volumes and profits
• Select, train, and develop colleagues to ensure timely recruitment and career growth
• Balance operational, administrative, and colleague needs
• Follow department policies, procedures, and service standards
• Follow all safety policies
• Perform other duties as assigned

Requirements

• Previous Food & Beverage experience in a leadership role
• Computer literate in Microsoft Windows applications
• University/College degree in a related discipline is preferred
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, always remaining calm and courteous