Food & Beverage Manager

Responsibilities

• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Arlo Hotel standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes proper dress when working.
• Always comply with Arlo Hotels' standards and regulations to encourage safe and efficient hotel operations.
• Be visible and interact with guests and team members to provide consistently high levels of quality service.
• Ensure that all aspects are communicated to the culinary team and to all other managers in the F&B department to ensure all details are correctly maintained.
• Manage the Open Table system with the host team members, ensuring accuracy of all guest reservations and shift reservations.
• Assist Host team members with greeting and seating guests during peak times of operation.
• Organize all documentation for shift work daily, including pre-shift reports, daily training topics, shift floor plan, requisitions for beverages, food, and sundries, and managing labor on a daily basis.
• Ensure all staff meet all established standards of service.
• Monitor and test the service skills of staff, retrain and reinforce all standards on food, quality, and service details daily.
• Provide feedback and appraisals, as necessary.
• Monitor and maintain the cleanliness of dining rooms and work areas; communicate issues of safety, cleanliness, or malfunctions to appropriate departments; manage maintenance/safety issues to completion.
• Plan and conduct meetings for outlets monthly to ensure staff are correctly communicated with and that staff are consistently trained and well-motivated.
• Attend interdepartmental meetings to ensure good cross-departmental communication between departments.
• Aid in the development of marketing initiatives, menu items, and other items to stimulate growth in sales for each outlet and a variety of the latest market developments.
• Be aware of and assist in controlling current budgeted and forecasted revenues, payroll, and product costs.
• Ensure all current Accounting and People Services policies are being adhered to.
• Report any issues or grievances to the Restaurant General Manager and or People Services.
• Aid in maintaining all Micros programming for food and beverage outlets.
• Monitor hotel activities and troubleshoot problems.
• Operate a word processing program in computer.
• Perform any general cleaning tasks using standard hotel cleaning products to adhere to health standards.
• Supervise the Mini Bar Attendant in stocking, organizing, and replenishing beverages and snacks.

Requirements

• Must be able to stay on your feet for 8 hours plus.
• Work well in stressful, high-pressure situations and environments.
• Be effective at listening to, understanding, and clarifying concerns and issues raised by team members and guests.
• Be able to prioritize departmental functions to meet due dates and deadlines.
• Be able to work with and understand financial information and data, and basic arithmetic functions.
• Convey information and ideas clearly with strong oral and written communication skills.
• Maintain complete confidentiality regarding team member relations and any access to sensitive information or data.
• Have strong attention to detail, ability to prioritize departmental functions to meet due dates and deadlines.

Qualifications

• High school or equivalent education required.
• Bachelor’s Degree preferred.
• Two (2) years of Food & Beverage Manager experience or equivalent.
• One (1) year of Restaurant Leadership in a hotel environment experience or equivalent.
• Strong computer skills and financial knowledge.
• Manager Alcohol awareness certification and Manager Food Service permit as required by the local or state government agency.