Food & Beverage Management Trainee

Must be service quality oriented and be flexible to work evening and weekend hours. Ensures the high standard of services provided for guests and the attainment of the department's qualitative and quantitative targets. Conveys the hotel's image and atmosphere through exemplary attitude, warm and friendly welcome, availability and frequent presence in the field.

About the role

Belong in a place where you can be yourself and love what you do. Join our hotel community, where we support you in realizing your true potential. You'll be part of a team that values every contribution and empowers you to share ideas that elevate our services and create personalized experiences for our guests. Make them feel special, and we'll do the same for you.

Responsibilities

• Assists in managing and motivating the teams in order to improve sales and the quality of F&B services.
• Improves the department's results by assisting managers in increasing sales and the productivity of F&B points of sale.
• Supervises Heartists in the shift operations and liaises with kitchen staff as appropriate in order to achieve customer satisfaction and quality service.
• Enhances guest satisfaction.
• Receives guest comments and complaints, ensuring follow-up.
• Develops relationships with guests to encourage loyalty.
• Ensures guests receive a warm and personalized welcome.
• Constantly strives to provide Total Customer Satisfaction.
• Handles multiple priorities and exercises good judgment when dealing with all guest situations.
• Maintains staff focus on 'the Customer's need', individualizing and personalizing service where possible, and encourages staff to use initiative.
• Develops excellent relations with guests.
• Helps manager to analyze guests' comments and shares them with the team.
• Assists with the management and coordination of all aspects of the Hotel's Restaurant, Bar, and Room Service in all capacities, ensuring top efficiency and highest guest satisfaction.
• Learns purchasing actions from senior managers for the outlets.
• Takes and checks inventories that have been carried out.

Requirements

• Prior experience in a supervisory or internship role in a restaurant establishment.
• Must be available for a full-time schedule for one year.
• Minimum 2-year F&B / Hospitality degree required, or in progress toward a 4-year degree, preferably in Hospitality field.
• Must be legally eligible to work in the United States.
• This position is not remote. The hotel is unable to assist candidates in obtaining work authorization documents.

Skills

• Strong organizational and analytical skills.
• Excellent English (oral and written); French or other second language a definite plus.
• Ability to motivate and lead a team.
• Service quality orientation and flexibility to work evening and weekend hours.

Working environment

Ideally situated steps away from Fifth Avenue, Times Square and Grand Central Station, Sofitel New York's 398 spacious guest rooms including 52 suites provide a haven in the midst of the hustle and bustle of the city. With French inspiration, our ambassadors deliver service from the heart and lifelong memories one guest at a time.

Benefits

• Opportunity to develop your talent and grow with the Company.
• Ability to make a difference through Corporate Social Responsibility activities.