Food & Beverage Director - Meadowood

About the role

The Food and Beverage Director oversees all F&B staff and venues including Forum, the Pool Terrace Café, Private Dining, Catering & Banquets, Staff Cafeteria, and associated storerooms, kitchens, administrative offices, both on and off property.

Responsibilities

• Ensure guest satisfaction through continual monitoring and maintaining highest level of service and wine & cuisine offerings across all venues of the F&B division
• Monitor guest reactions, conferring frequently with staff to ensure guest satisfaction
• Correspond directly with guests and Service Director having negative experiences with division
• Facilitate individualized attention to all guests by maintaining guest history in the PMS database ensuring that F&B staff log individual guest preferences into guest records and utilizing this information when interacting with guests
• Ensure the highest scores in Revinate, Open table reviews, Tripadvisor and other online reputation review systems and coach and consult the FB team to maximize guest satisfaction
• Oversee the development of annual F&B budget including average checks (food, liquor/beer and wine), cover counts by outlet and meal period, labor (staffing guide) by department, cost of sale, percentages and other related expenses
• Oversee the Marketing and special events creation for the outlets and the property working with the Director of Sales and Marketing, Membership Director and General Manager to create one of a kind Meadowood level culinary and beverage events throughout the calendar year
• Work with the Marketing team for photoshoots and coordinating the clear messaging for the Food and Beverage department
• Oversee all aspects of the division’s financial standing on a month-to-date, year-to-date standing
• Review monthly financial information explaining variances between P&L, budget and historical performance
• Review F&B sales daily, resolving discrepancies with accounting
• Manage payroll through strict review of F&B manager and staff schedules on a weekly basis to ensure that they are in accordance with anticipated business demands
• Manage performance of direct reports with consistent coaching, training and performance reviews
• Create distinct one-of-a-kind food and beverage activations
• Lead wine and bar teams to have attractive and world leading programs for wines and bar offerings
• Manage and maintain and create original mini bar offerings for food amenities as well as beverage offerings
• Collaborate with the Service Director on uniform presentations, menu cover development, WOW factors and Meadowood classics continuations
• Maintain complete knowledge and strictly abide by local, state and federal liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving
• Collaborate with the Service Director to monitor F&B staff performance in all phases of service standards and job functions, ensuring that all procedures are carried out to establish standards
• Inspect all aspects of the F&B environment ensuring compliance with standards of cleanliness and order, directly respective personnel to rectify deficiencies as appropriate
• Ensure all staff grooming and attire standards are always adhered to
• Follow and teach all Meadowood and Forbes Standards, with support of the Service Director
• Purchase and receive goods and materials
• Approve all F&B related invoices (food, beverage, non-food, non-beverage) ensuring that invoices are coded correctly and forwarded to accounting in a timely manner
• Ensure that all expenditures are within budgeted parameters
• Set and maintain pars for China, glass, silver and linen for all outlets as appropriate
• Serve as active member of Executive Committee
• Maintain current knowledge of industry trends and competition
• Maintain all policies and procedures as detailed in the Staff Handbook
• Ensure that all F&B staff have updated Food Handlers Permits and TIPs training
• Track F&B trends and new concepts throughout Napa Valley

Qualifications

• Minimum of ten years’ experience in Food and Beverage management
• Two years’ experience as a Food and Beverage Director, preferably at a Relais & Chateaux (or equivalent) hotel, i.e., AMAN, Oetker, Airelles, Oo, Palaces
• Food service experience, front and back of house
• Strong knowledge of wines, with focus on Napa Valley and California wineries
• Familiarity with food, beverage and labor cost controls
• Working knowledge of local, state and federal liquor regulations
• Working knowledge of State of California Wage and Hour laws
• Working knowledge of Forbes Travel Guide and their standards
• Bachelor’s degree in Hotel Management or Business Management, highly desirable
• Formal culinary training, highly desirable
• Certification in alcohol awareness program, i.e. TIPS