Food & Beverage Director

Position Summary

The Director of Food & Beverage is a Troon associate responsible for leadership and execution of all HOA food and beverage operations. You deliver consistent service, control costs, develop your team, and ensure residents receive a professional hospitality experience. You support the Board by implementing approved budgets and policies while operating within Troon standards, systems, and employment practices.

Core Responsibilities

• Direct daily front-of-house and bar operations for all HOA venues.

• Maintain service standards, cleanliness, and presentation.

• Maintain visible leadership presence during peak periods and events.

• Resolve operational issues quickly and communicate trends to senior leadership.

• Team Leadership

  • Recruit, hire, train, schedule, and supervise F&B associates.
  • Build accountability and service culture.
  • Provide coaching, feedback, and performance management.
  • Ensure proper management coverage from open to close.

• Financial Performance

  • Aid in the development of annual budgets.
  • Manage labor to target.
  • Monitor revenue, expenses, and profitability.
  • Conduct inventories.
  • Control beer, wine, and liquor cost.
  • Follow Troon purchasing and cash-control procedures.

• Member & Guest Experience

  • Ensure high levels of service.
  • Address complaints and service recovery.
  • Work with culinary leadership to deliver quality and consistency.
  • Support special events and promotions.
  • Provide recommendations aligned with budget goals.

• Menu & Program Development

  • Collaborate with culinary leadership and senior management on menus and pricing.
  • Support special events and promotions.
  • Provide recommendations aligned with budget goals.

• Events

  • Partner with the Lifestyle and operations teams.
  • Ensure staffing, setup, and execution.
  • Maintain communication between service and kitchen.

• Compliance

  • Enforce health, safety, and alcohol regulations.
  • Ensure associates complete required certifications.
  • Follow HR policies and workplace standards.

• Administration

  • Complete reporting requirements.
  • Monitor POS integrity.
  • Support audits and financial reviews.

Qualifications

• 3–5+ years of leadership experience in hospitality or club operations.

• Experience managing multiple outlets.

• Knowledge of beverage programs and inventories.

Skills

• Leadership.

• Financial understanding.

• Organization.

• Communication.

• Ability to build and retain teams.

Physical & Work Environment

• Extended standing and walking.

• Lift up to 50 lbs.

• Nights, weekends, holidays required.

• Moderate to loud environments.

About Troon

Troon is the world’s largest professional club management company, specializing in services in golf, hospitality, and residential communities. Founded in 1990 and headquartered in Scottsdale, AZ, Troon is a leading employer in hospitality. Guided by values emphasizing being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals opportunities to grow and succeed within a globally respected organization.