Food & Beverage Associate (Family Entertainment Center)

About the role

This position is responsible for providing exceptional customer service while supporting the operation of the Food and Beverage Department. If you enjoy video games, bowling, or karaoke, and you’re friendly, outgoing, and like working in a fun environment with people, this could be a great fit.

Schedule

• Part time — 20–25 hours per week
• Shifts: weekends (Friday, Saturday, Sunday) or closing shift availability (store closes at 2 am)
• Hours of operation: 10 am – 2 am every day, including holidays
• Must be 21+ years old (preferred) for serving alcohol at the bar

Pay

Hourly wage: $19 – $20.75

Responsibilities

Essential duties

• Operates POS register for food and drinks (includes bar register when directed)
• Prepares food and beverage items utilizing company policies and standards
• Resets and buses the food court seating area
• Washes and dries dishes, glasses, and other cooking/food prep utensils
• Manages food and beverage inventory by store policies and procedures
• Maintains proper temperature for refrigerators and freezers
• Manages plates, cups, and other utensil inventory by store policies and procedures
• Conducts restroom checks and cleaning including laundry of rags
• Responds politely with a friendly demeanor to customer requests
• Occasionally operates POS system to collect payments and allocate bowling lanes
• Occasionally operates POS system to collect payments and lend out facility and equipment (karaoke, billiards, etc.)
• Occasionally operates POS system to collect payments and issue cards and credits for arcade
• Other duties and responsibilities assigned by Store Management

Non‑essential duties

• Conducts alcohol and age restriction control by company policies
• Conducts lost and found procedures according to company policies
• Seeks constant improvement or more efficient and less expensive ways and means in department work processes
• Complies and maintains confidentiality of all company policies and procedures
• Responsible for maintaining a clean and safe working area

Requirements

• High School diploma or GED
• One to two years of experience in a fast food or hospitality environment
• Experience in a bowling or arcade establishment preferred, but not required
• Bartending experience preferred, but not required

Work environment

Work is performed in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected. The noise level is usually loud.

Physical demands

• Regularly required to bend, stretch, twist, climb, and have a high level of mobility/flexibility in small spaces
• Required to stand and walk for extended periods without breaks during busy times
• Must be able to use hands/fingers to handle, feel, and reach with hands and arms
• Lifting and/or moving up to 100 lbs with assistance is required

Benefits

• 1 hour to play (non‑prize) arcade games per week
• 90 minutes of bowling per week (shoes included)
• 1 hour of karaoke/billiards per week
• 50% discount on food items per working shift
• 1 complimentary beverage per working shift