Food & Beverage Assistant Manager

About the role

The Assistant Food & Beverage Manager plays a crucial role in supporting the overall success of our diverse food and beverage operations. Working closely with the Food & Beverage Manager, this position is responsible for overseeing daily operations across all F&B outlets, ensuring exceptional guest service, managing staff, and contributing to profitability.

Responsibilities

• Supervises day to day function of all restaurant employees, facilities, sales, and costs
• Controls and analyzes, on an ongoing basis, the following: Quality levels of production, Guest satisfaction (VOG), Employee satisfaction (EES), Operating costs (financials), Sanitation, cleanliness, hygiene (front & back of house)
• Establishes and maintains effective employee relations
• Candidates interviews, hiring, employee orientation, training, on the job performance, coaching, counseling and suspension if necessary to ensure appropriate staffing and productivity
• Attends and contributes to the weekly food and beverage departmental meetings
• Conducts cleaning inspections on a regular basis to ensure compliance with health standards and hotel cleanliness standards
• Participates in service as necessary in accordance with the requirements and practices of the restaurant
• Ensures hotel grooming and appearance standards are met
• Controls stocks for daily use in restaurants to ensure service requirements are met
• Ensures all health and safety procedures and policies are adhered to by all staff and follow through with any health and safety requests made by staff
• Participates in the preparation of the food and beverage department budget and goals
• Conducts all administrative work required, including but not limited to schedules, cleaning and maintenance logbooks, opening/closing duties, cleaning checklists
• Tracks and compiles sales statistics per month, other checklists and reports as deemed necessary to effectively run and maximize profits for the outlet
• Expected to contribute to hotel committees and various events
• Maintain ALL Safe Standards, ensuring all hygiene and prevention measures are being met
• Adhere to alcohol handling procedures and policies
• Adhere to all LQA standards set for the department
• Will work weekends, holidays and shift work as scheduled
• Any other tasks as assigned

Team Management

• Motivate, supervise, and discipline team members as needed
• Recruit, interview, and onboard new employees
• Identify and develop high-potential team members
• Conduct regular performance reviews and provide ongoing feedback
• Monitor appearance, professionalism, and attitude of all team members
• Create training programs aligned with business needs
• Create weekly schedules based on business levels and budget guidelines
• Prepare payroll and gratuity reports accurately and on time
• Lead monthly departmental meetings to share updates, gather feedback, and address operational concerns

Operational Leadership

• Supervise daily venue operations to ensure seamless service and guest satisfaction
• Act as the point of contact for all venue-related matters during shift coverage
• Maintain and uphold Fairmont and LQA standards, consistently delivering a luxury experience

Qualifications

• Diploma in Hospitality Management/Food & Beverage preferred
• Additional certification(s) in Food & Beverage will be an advantage
• Minimum 5 years of relevant experience in a similar capacity
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Working knowledge of MS Excel, Word, & PowerPoint
• MAST & Food Handler's Certification

Competencies

• Strong interpersonal and training skills and good communication and customer contact skills
• Service oriented with an eye for details
• Able to work well in stressful & high-pressure situations
• A team player & builder
• Well-presented and professionally groomed at all times

Physical Aspects of Position

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 50 lbs
• Constant kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps

Benefits

• $33.00/hour
• Employee travel program offering discounted rates in Fairmont's and Accor worldwide
• Parking/Commuting Discounts
• Paid meal breaks with complimentary meals served in our Staff Dining room
• Learning programs through our Academies
• Medical, dental, vision insurance available for all full-time colleagues and their families. Additional supplemental insurance available. Free base employee only medical insurance
• 401K Retirement plans with a 4% match for all colleagues
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities
• Fun, elegant atmosphere with amazing colleagues!