Assistant Food and Beverage Operations Manager

Responsibilities

Assists in managing day-to-day operations by:

• Ordering F&B supplies, cleaning supplies, and uniforms.
• Supervising daily F&B shift operations and ensuring compliance with policies, standards, and procedures.
• Supporting and supervising an effective monthly self-inspection program.
• Operating all department equipment as necessary and reporting malfunctions.
• Supervising staffing levels to meet guest service, operational needs, and financial objectives.
• Encouraging and building mutual trust, respect, and cooperation among team members.
• Developing specific goals and plans to prioritize, organize, and accomplish work.
• Celebrating and fostering decisions that result in successes and failures.
• Communicating areas needing attention to staff and following up to ensure understanding.
• Cooking and serving meals to guests.
• Ensuring exceptional customer service by providing services above and beyond for customer satisfaction and retention.
• Serving as a role model to demonstrate appropriate behaviors.
• Managing day-to-day operations to meet the expectations of guests on a daily basis.
• Taking proactive approaches when dealing with guest concerns.
• Setting a positive example for guest relations.
• Staying readily available/approachable for all team members.
• Demonstrating knowledge of the brand-specific service culture.

Requirements

Education and experience requirements include:

• A high school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.
• A 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

Core Work Activities

Core work activities include:

• Assisting in managing day-to-day operations.
• Ensuring exceptional customer service.
• Providing information to supervisors and co-workers.
• Analyzing information and evaluating results to choose the best solutions and solve problems.
• Performing hourly job functions if necessary.
• Extending professionalism and courtesy to team members at all times.
• Comprehending budgets, operating statements, and payroll progress reports.

Pay

$28.35 - $30.29 per hour

Schedule

Full Time

Benefits

Bonus eligible