Food And Nutrition Interview Day 11/2

About the role

Vanderbilt Health is the region’s largest comprehensive academic health system, with eight hospitals and over 180 clinics. We have a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education, and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded, and your uniqueness celebrated.

This position leads, monitors, and audits all activities for patient meal service on nursing units, administering established policies and procedures to ensure efficient and effective operations. The role communicates effectively with staff, nursing personnel, and patients. Potential openings include Food and Nutrition Specialist, Cook, and Food Service Associate; specific location and schedule details will be provided during the hiring process.

Responsibilities

• Lead, monitor, and audit all patient meal service activities on nursing units
• Administer established policies and procedures to ensure efficient and effective operations
• Communicate effectively with staff, nursing personnel, and patients
• Perform non-routine tasks that significantly impact team performance with minimal guidance
• Conduct research and analysis to solve non-routine problems
• Apply broad job knowledge and basic skills in other areas
• Provide informal guidance and support to less experienced team members

Technical capabilities

• Hosting & Reception (Intermediate): Demonstrates mastery in practical applications of a difficult nature; capable of delivering results without support; able to train and educate by setting the example, giving instruction, providing leadership, and raising the performance level of others
• Food Services Supervision (Novice): Possesses fundamental proficiency to successfully demonstrate food services supervision in practical applications of moderate difficulty
• Customer Service (Intermediate): Keeps management informed on all aspects of projects; takes personal responsibility for external and internal customer satisfaction despite pressures; discusses options for alternative ways to meet expectations cost-effectively; commands respect and confidence; identifies, influences, and creates business opportunities; negotiates service level changes; handles unexpected demands smoothly
• Medical Terminology & Documentation (Fundamental Awareness): Limited experience, training, or direct exposure to medical terminology and documentation

Core capabilities

Supporting colleagues

• Develops self and others: continuously improves own skills by identifying development opportunities
• Builds and maintains relationships: seeks to understand colleagues' priorities and working styles; develops relationships across areas
• Communicates effectively: openly shares information; communicates in a clear and courteous manner

Delivering excellent services

• Serves others with compassion: invests time to understand problems and needs; provides excellent service
• Solves complex problems: seeks to understand issues; solves routine problems; raises proper concerns in a timely manner
• Offers meaningful advice and support: listens carefully; provides accurate information and support

Ensuring high quality

• Performs excellent work: checks work quality before delivery; asks relevant questions to meet quality standards
• Ensures continuous improvement: shows eagerness to learn new knowledge, technologies, tools, or systems; displays willingness to go above and beyond
• Fulfills safety and regulatory requirements: demonstrates basic knowledge of conditions affecting safety; reports unsafe conditions to the appropriate person or department

Managing resources effectively

• Demonstrates accountability: takes responsibility for completing assigned activities; thinks beyond standard approaches to provide high-quality work/service
• Stewards organizational resources: displays understanding of how personal actions impact departmental resources
• Makes data-driven decisions: uses accurate information and good decision-making to consistently achieve results on time and without error

Fostering innovation

• Generates new ideas: willingly proposes/accepts ideas or initiatives that impact day-to-day operations; offers suggestions to enhance them
• Applies technology: absorbs new technology quickly; understands when to utilize appropriate tools and procedures
• Adapts to change: embraces changes by keeping an open mind; incorporates change instructions into own area of work

Qualifications

• Education: High School Diploma or GED
• Experience: Less than 1 year of relevant work experience
• Certifications: None specified

Benefits

This role offers a comprehensive benefits package which may include health, disability, retirement, and/or wellness offerings to enhance your well-being and professional growth.