Food and Beverage Supervisor

About the role

This position is responsible for supervision of restaurant, bar, and room service operations, including adherence to health regulations.

Responsibilities

• Supervises assigned staff to ensure achievement of overall financial results, guest satisfaction, and positive employee relations.
• Works with management to drive revenue, maximize profit, and ensure quality.
• Supervises the food & beverage staff to ensure department operates efficiently and business goals are achieved.
• Attends appropriate meetings and communicates effectively with all responsible staff to ensure guest and employee needs are met.
• Is present on the restaurant floor during peak business hours. Responsible for opening and closing the restaurant as needed.
• Accountable for guest satisfaction by ensuring food and beverage service standards are met and guest needs are responded to in a timely manner.
• Possesses menu knowledge. Resolves guest complaints in courteous and friendly manner, focusing on service recovery when applicable.
• Works side by side with staff to train and model appropriate guest service standards.
• Responsible for interviewing, hiring, and developing associates.
• Evaluates staff performance and coaches to ensure standards are met.
• Motivates team by setting goals, providing ongoing feedback, and rewarding/recognizing associates.
• Works in conjunction with manager to deliver discipline/corrective action and make termination decisions.
• Responsible for training all associates and ensuring training records are maintained, particularly safe alcohol service training.
• Analyzes quality issues, identifies training needs, and ensures implementation to improve results.
• Utilizes available resources and adheres to CSM's training policies. Ensures all company, brand, and department-specific training requirements are met.
• Helps attain revenue goals by implementing service programs.
• Responsible for building and maintaining client relationships to drive repeat business/customer referrals.
• Uses expertise to develop and implement changes to food and beverage operations based on sales and guest comments.
• Contributes to hotel profitability through effective expense management.
• Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs and the departmental budget.
• Works with manager to ensure CSM procurement guidelines are followed.
• Manages and maintains company assets to stay within budget guidelines.
• Conduct routine inspections of food and beverage operations to maintain quality food, beverage and kitchen/restaurant standards per CSM, brand, local, state and federal regulations.
• Ensures a clean and safe work environment, and follows all CSM’s procedures for guest/employee incidents.
• Responsible for effective self/workload management.
• Demonstrates clear written and verbal communication skills.
• Promotes collaboration and positive, professional work environment.
• Attends all appropriate meetings to ensure proper communication/planning occurs.
• Adheres to all CSM Standard Operating Procedures.

Qualifications

• 2 years of restaurant or food and beverage supervisory experience required.
• Must have the ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests.
• Must be able to manage multiple priorities in a fast-paced environment.
• Knowledge of Point of Sale (POS) systems preferred.

Skills

• High school diploma or GED required.
• ServSafe, TIPS or CARE beverage service certification or the ability to obtain certification is required.