Food and Beverage Outlet Assistant Manager

About the role

PENN Entertainment is changing entertainment, offering a fast‑paced industry where you’ll work with a diverse team passionate about helping people find and have more fun. The company supports career growth and provides resources to expand your possibilities. We love our work. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is one component of a competitive Total Rewards package that includes wellness programs designed to support team members' financial, physical, and mental well‑being; specific benefits such as day‑one medical coverage, 401(k) matching, and annual performance bonus may vary by position; paid time off is earned according to local policy and increases with length of employment.

Responsibilities

• Creates effective and efficient schedules
• Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager
• Ensures customer service standards are followed by all team members and addresses issues as they arise
• Responsible for the overall achievement of department customer service goals
• Responsible for staff development and training programs
• Responsible for rewards and recognition program to maximize employee engagement
• Maintains cost control methods and procedures by monitoring consistent pars and inventory
• Maintains established quality assurance procedures to ensure acceptable health department and customer service standards
• Oversees scheduling, breaks, floor plans, training, evaluating, counseling, team members on assigned shift
• Exhibits a friendly, helpful, and courteous manner when dealing with customers and fellow team members
• Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible
• Administers the overall activities of the front of house restaurant operations and beverage operations
• Establishes and administers training programs within the assigned restaurant and lounge
• Ensures that available facilities are adequate for performance of duties by assigned personnel
• Maintains and instructs assigned personnel on safety policies and procedures and follows up to ensure that hazards are eliminated
• Monitors appearance of food served and communicates deviations from standard

Requirements

• Must be 21 years of age
• Associates degree (A.A) in related field; two years of Food and Beverage experience, or equivalent combination of education and experience
• Minimum two years previous supervisory experience required

Skills

• Ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tact