Food and Beverage Manager, Peacock Alley and Park Avenue Cafe - Waldorf Astoria Orlando

Responsibilities

• Ensure seamless operations: Manage daily food and beverage operations for designated outlets, ensuring top-tier quality, service, and marketing strategies that maximize profitability and customer satisfaction
• Enhance guest satisfaction and service excellence: Support the development and implementation of guest satisfaction strategies, monitoring trends, gathering feedback, and driving continuous improvements to elevate the guest experience
• Drive operational efficiency: Oversee the administrative and planning functions of the Food & Beverage department, ensuring smooth daily operations while implementing cost controls for food, beverage, and labor expenses
• Elevate quality and service standards: Support the delivery of exceptional food and beverage quality, service, and marketing strategies to enhance guest satisfaction, drive revenue, and maximize profitability
• Inspire and develop the team: Supervise, coach, and mentor team members, provide professional development opportunities, and recognize achievements to build, retain, and engage a high-performing team
• Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing

Qualifications

• A passion for creating extraordinary experiences
• Talent for training and developing others
• Experienced in all aspects of restaurant operations (financial performance, social media reputation, local market capture, and employee relations)
• At least 2-3 years of restaurant management experience in an upscale dining environment
• Experience in a luxurious cocktail environment, strong beverage knowledge and experience in a Forbes luxury environment (preferred)