Food and Beverage Manager

About the role

Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Responsibilities

• Ensure adherence to product receiving procedures consistent with department policies.
• Oversee and coordinate work of the entire staff engaged in executing guest service, preparing meals and beverages to ensure adherence to recipes and quality standards.
• Ensure the proper quantity and control of Food, Beverage and other supplies to include cost controls, quality control, inventory accuracy and rotating stock.
• Prepare weekly work schedules for the entire staff to ensure presence of requisite labor force on each shift with objective to meet customer service and food safety standard guidelines.
• Inspect food bar and kitchen for conformance to government and company safety, security and sanitation requirements.
• Organize regularly scheduled training classes and meetings with the entire staff.
• Conduct formal performance evaluation of all food and beverage staff.
• Discipline individual staff in accordance to company guidelines.
• Responsible for new hire staff selection, interviewing, and department training, all to be conducted within company/department guidelines.
• Maintain current and accurate standard operating procedural manuals to include: service standards, menu item preparation, specifications, safety and security, purchasing, ordering, receiving, stocking, requisitioning and internal audit policies.
• Maintain par stock per department procedure.
• Maintain and evaluate spoilage.
• Respond to all inquiries, complaints in a professional and urgent manner.
• Perform department self-audit quarterly documenting policy violations.
• Complete/maintain weekly inventories with accuracy per established procedure.
• Observe staff opening/closing outlet procedures, maintain current documents checklist.
• Assign daily production and planning.
• Document staff call-in/tardiness.
• Implement department action plans as directed.
• Enforce staff, company and department grooming policies.
• Attend and participate in required department manager meetings.
• Evaluate individual staff customer service quality levels daily.
• Support/embrace company's Service philosophy, motto, standards, and Principles of Service.
• Maintain current job descriptions within department.
• Recognize/praise staff extraordinary service; reward staff utilizing team recognition programs.

Supervisory Responsibilities

• Responsible for the overall direction, coordination and evaluation of these areas.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining of team members; addressing complaints and resolving problems.

Requirements

• Associate's degree (A, A) or equivalent from two-year college or technical school; or six months to one year related experience and/or training, or equivalent combination of education and experience.

Skills

• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

Certificates, Licenses, Registrations

• Food Handlers Certification required within 30 days of hire and must be maintained on a current/valid status.
• Must successfully attend Company Mandatory Manager Training programs.

Benefits

• Comprehensive health benefits – medical, dental and vision.
• Paid Time Off (PTO) – vacation, sick, and personal.
• Paid Holidays.
• 401K with generous company match.
• Get access to your pay as you need it with our Daily Pay benefit.
• Family benefits including pregnancy, and parental leave and adoption assistance.
• Wellness Programs.
• Flexible Spending Accounts.
• Tuition Assistance.
• Military Leave.
• Employee Assistance Program (EAP).
• Life, Disability, Accident, Critical Illness & Hospital Insurance.
• Pet Insurance.
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.).
• Advancement & development opportunities.
• Community Involvement Programs.