Food and Beverage Manager

Location: Pullman, Washington • Full-time • Non-Exempt • Reports to: General Manager • Supervises: Food & Beverage Department • Pay Range: $31 - $35 / hour

About the role

The Food & Beverage Manager supervises and controls restaurant and bar operations to meet required standards, ensuring efficient service, compliance with laws (especially liquor laws), and profitability while collaborating with various departments to deliver an excellent guest experience.

Responsibilities

• Oversee prompt and efficient service for all meals, snacks, functions, and beverages, ensuring adherence to quality standards.
• Manage profit margins through cost control, sales analysis, menu costing, and cash checks.
• Ensure cleanliness, maintenance, and proper setup of dining areas, including table settings and flower arrangements.
• Supervise servers and bartenders, ensuring they are professionally dressed and provide courteous service.
• Ensure timely and accurate execution of room service orders and compliance with quality standards.
• Manage the ordering, storing, and issuing of consumable and non-consumable goods, maintaining security in all areas.
• Oversee staffing levels to meet operational needs and ensure compliance with agreed standards.
• Respond to customer complaints promptly and ensure high service quality.
• Ensure compliance with hygiene standards, liquor laws, and other regulatory requirements.
• Conduct regular staff performance reviews and identify training needs, organizing regular training sessions.
• Manage stock takes, budget preparation, and ensure an efficient table reservation system.
• Maintain strong visibility in dining areas to interact with guests and staff, fostering a positive environment.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Requirements

• 4+ years of experience in food and beverage management or a related role.
• Strong understanding of cost control, budgeting, and financial reporting in an F&B environment.
• Proven ability to manage and lead a team, including hiring, training, and performance management.
• Knowledge of food hygiene regulations and compliance with liquor laws.
• Ability to work collaboratively with various departments, including kitchen and security.
• Excellent customer service skills, with a focus on guest satisfaction.
• Strong problem-solving skills and ability to handle guest complaints effectively.
• Proficiency in managing inventory, stock control, and cash handling.
• Ability to adapt to changes, manage multiple tasks, and work in a fast-paced environment.
• Strong communication skills, both written and verbal.

Work Environment

• Must be able to stand and walk for extended periods.
• Must be able to lift up to 20 lbs. regularly.
• Requires working in an indoor environment, with some exposure to varying temperatures depending on operational needs.
• Flexibility to work nights, weekends, and holidays as required to meet business demands.
• Frequent interaction with guests, team members, and other departments in a dynamic, fast-paced environment.

Benefits

• Medical, dental, and vision coverage
• Paid time off (PTO)
• 401(k) matching
• Wellness support
• Life and disability coverage
• Savings accounts
• Tuition aid
• Travel and lodging perks