Food and Beverage Manager

About the role

Welcome to Hyatt Place Athens/Downtown, a standout property in the Pyramid Global Hospitality portfolio. This modern and welcoming hotel features 190 guest rooms and 3,997 sq. ft. of meeting space, offering a professional and fast-paced environment built around exceptional service and hospitality.

Responsibilities

• Oversees the daily operations of all assigned food and beverage outlets, including restaurant and Banquet service, bar operations, In-Room Dining, reservations, and guest interactions.
• Ensures seamless coordination between the front-of-house, bar, culinary, and banquet teams to deliver exceptional service and operational efficiency.
• Maintains the highest standards of food quality, beverage presentation, cleanliness, and service consistency.
• Ensures compliance with all federal, state, and local health, safety, sanitation, and alcoholic beverage regulations.
• Provides a welcoming and memorable dining experience by engaging with guests and resolving concerns, complaints, and special requests promptly and professionally.
• Monitors guest feedback, online reviews, and service trends, implementing strategies to continuously improve guest satisfaction and foster repeat business.
• Manages departmental labor, food, beverage, and operating supply costs while achieving budgeted financial objectives.
• Maintains inventory levels, purchasing practices, and product quality to ensure cost-effective operations and minimize waste.
• Partners with the Culinary, Sales, Marketing, and Events teams to develop seasonal menus, special promotions, themed events, and revenue-generating initiatives.
• Recruits, interviews, onboards, trains, coaches, schedules, and supervises restaurant and event servers, bartenders, hosts, bussers, In-Room Dining attendants, and other food and beverage associates.
• Conducts performance evaluations, provides ongoing coaching, and implements corrective action when necessary to support associate development and accountability.
• Safeguards associates' adherence to hotel policies, grooming standards, brand standards, and service expectations.
• Led daily pre-shift meetings and ongoing service training to reinforce operational excellence and guest engagement.
• Analyzes financial and operational reports, identifies trends, and implements action plans to improve productivity, profitability, and guest satisfaction.
• Collaborates with hotel leadership on strategic initiatives, special events, and operational improvements that enhance the overall guest experience.
• Performs other duties as assigned to support the success of the Food & Beverage Division and hotel operations.

Requirements

• Bachelor’s degree in hospitality management or related field is preferred.
• 3-5 years of experience in front desk or hotel operations, with at least 1-3 years in a supervisory role.
• Experience with property management systems and hotel reservation software is preferred.
• Excellent customer service and conflict resolution abilities.
• Strong leadership, communication, and problem-solving skills.
• Ability to work flexible hours; including weekends and holidays.

Pay

$55,000.00 - $60,000.00

Schedule

Flexible hours to include weekends and holidays.

Benefits

Equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.