Food and Beverage Manager

25 W 28th St, New York, New York, United States, 10001 • Full Time • On-site

About the Role

Position responsible for all food and beverage operations, including culinary, restaurant, beverage, and room service. Oversees guest and employee satisfaction, maintains standards, and meets or exceeds financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plans for food and beverage.

Responsibilities

• Develops and manages all financial, employee engagement, and guest satisfaction plans and actions for Food and Beverage departments.
• Maintains a positive cost management index for kitchen and restaurant operations.
• Manages the Food and Beverage departments (excluding catering sales).
• Supervises and manages employees, including day-to-day operations.
• Performs duties in employees' absence and utilizes interpersonal and communication skills to lead, influence, and encourage others.
• Oversees all culinary, restaurant, beverage, and room service operations.
• Creates an environment emphasizing motivation, empowerment, teamwork, and continuous improvement.
• Provides excellent customer service, responds to guest concerns, and drives alignment with the brand’s service culture.
• Sets service expectations and takes ownership of guest complaints until resolution.
• Verifies banquet functions meet or exceed guest expectations.
• Improves service by understanding guest needs and providing guidance, feedback, and coaching.
• Manages day-to-day operations, ensuring quality and standards meet customer expectations.
• Provides guidance and direction to subordinates, including setting performance standards and conducting performance reviews.
• Promotes Guarantee of Fair Treatment and Open Door policies.
• Identifies developmental and educational needs of employees and provides coaching, training, or instruction.
• Develops action plans based on employee engagement and guest satisfaction results.
• Complies with all corporate accounting procedures.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Drives effective departmental communication through logs, meetings, and property-wide updates.

Requirements

• High school diploma or GED; 4 years of experience in food and beverage, culinary, or related professional area.
• OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years of experience in food and beverage, culinary, or related professional area.

Pay

$82,000 - $101,000 annually • Bonus eligible

About the Company

At The Ritz-Carlton, we deliver rare and special luxury service guided by the "Gold Standards," including our Employee Promise, Credo, and Service Values. As part of Marriott International, we foster an environment where unique backgrounds are valued and celebrated. Our team ensures exceptional guest experiences, empowering creativity, thoughtfulness, and compassion. Joining us means being part of a global brand leader in luxury hospitality, where you can take pride in your work and the team you work with.