Food and Beverage Manager

About the Role

Legends Global, the world’s leading venue management and services company, has an immediate opening for a full-time Food & Beverage Manager in Richmond, Virginia. The position reports to the Director of Food & Beverage and is part of the Food & Beverage department at Dominion Energy Center (Carpenter Theatre, Mooney Hall, and Gottwald Playhouse).

Responsibilities

• Train, schedule, and supervise concessions food and beverage staff at concession stands and private event bars.
• Serve as Banquet Manager for Donor’s Lounge events, as needed.
• Provide a high level of event oversight, technical proficiency, and operational and personnel support to ensure the smooth operation of assigned events.
• Assist with reconciling concessions and private event bar paperwork for each event.
• Maintain appropriate inventory levels using prior sales history.
• Monitor compliance with health and fire regulations regarding food preparation and service.
• Ensure all point-of-sale (POS) systems are in proper working condition before each event.
• Understand front-of-house (FOH) and back-of-house (BOH) POS operations.
• Operate the POS system and finalize event transactions.
• Review product quality before items are served to customers.
• Ensure compliance with health codes and liquor laws.
• Establish and maintain positive client relationships.
• Perform setup duties, including verifying opening inventory, assigning duties to concession workers (employees and volunteers), ensuring sanitation standards are met, verifying that each location is fully operational, confirming food production levels meet projected guest attendance, and ensuring that Legends Global employees and nonprofit organization (NFP) stand leaders follow proper cash distribution and handling procedures.
• Provide a high level of oversight and operational expertise to ensure the smooth, efficient, and profitable execution of events.
• Manage and operate all venue concessions before, during, and after events.
• Perform duties including staff scheduling, employee check-in, equipment inspections, POS monitoring and troubleshooting, vault duties, guest complaint resolution, training, food production, cleanup, post-event reconciliation and reporting, and any other duties assigned by the Director.
• Be willing to cover any open position to ensure locations remain fully operational and company standards for speed of service and guest satisfaction are met.
• Assist with Premium Services operations and event needs as directed by the Director.
• Ensure all venue policies, procedures, and practices are followed, including compliance with alcohol service requirements, food handling and sanitation guidelines, and general safety policies and procedures.
• Immediately report alcohol service or other compliance issues to the Director.
• Complete post-event evaluations, compile data, track monetary and product shortages, generate reports, and serve as a resource for POS applications, training, and hardware issues.
• Ensure the work environment is safe and free from harassment and discrimination.
• Immediately address safety concerns, potential hazards, accidents, and incidents.
• Immediately communicate safety and health issues to management.
• Ensure event staff and volunteers understand workplace expectations.
• Provide ongoing assistance, training, and mentoring; promote a positive,