Food and Beverage Internship - Boston Harbor City Cruises

Duties And Responsibilities

• Provide exceptional hospitality to guests and coworkers as prescribed in our company culture, RESPECT.
• In this rotational program, you will attain and maintain the ability to perform a variety of duties as they relate to various F&B job functions such as server assistant, host/hostess, server, bartender, event coordinator, dishwasher, guest service representative, and supervisor.
• Assist event managers, sales, and event coordinators as required. Assistance may include attending ship meetings, executing timelines, maintaining contact with vendors, writing floor plans, and maintaining communication between sales and operations.
• Maintain good relationships with various clients, vendors, and coworkers.
• Attend and run daily pre-shifts, operations meetings, and leadership meetings as directed.
• Resolve guest service issues by utilizing strong guest service skills and exercising diplomacy in keeping with company objective of guest retention.
• Ensure that staff and guests adhere to all safety standards and procedures.
• Assist with scheduling front-line staff according to the staffing matrix.

Requirements & Qualifications

• High School diploma or equivalent.
• Associate degree in Hospitality Management or related field a plus.
• Minimum of two (2) years of guest service supervisory experience.
• Strong customer service, organization, and interpersonal skills.
• Maintain a high level of organization, detailed oriented and meet deadlines.
• Handle multiple tasks/projects at one time.
• Establish and maintain effective working relationships as required by job responsibility.
• Listen effectively, assess the situation, determine relevant issues, & suggest solutions.
• Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.
• Must be able to effectively understand and convey written and verbal information to coworkers and guests.
• Maintain uniform and personal grooming in compliance with appearance standards.