Follow-up Specialist

About the role

Career Team is seeking a Follow-Up Specialist to provide professional follow-up services to individuals previously served by the Funding Source and Location. Services include retention services, referrals, career ladder counseling, re-employment job search services, and related documentation.

Responsibilities

• Provide virtual follow-up services to designated former participants of the Workforce One-Stop system to ensure employment success and retention
• Engage unemployed follow-up customers in a job search plan/activities as needed to obtain immediate and appropriate employment
• Engage customers who are at risk of job loss in retention and/or employment search activities
• Provide referrals as needed to support customer’s retention needs
• Research and obtain documentation to verify post-participation employment status
• Implement policies applicable to Follow-Up frequency requirements
• Document Follow-Up activities and efforts in case notes within the state’s case management system
• Enter post program employment and educational information into the state’s case management system
• Meet and/or exceed program benchmarks. Participate in all staff related events as required including but not limited to training, staff meetings and individual supervision
• Under the direction of the Performance Analyst, provide targeted outreach / research to identify and document employment/educational status of designated post program customers
• Complete all required reports
• Approach each day and task with a “ZAG” mindset

Requirements

• Bachelor’s degree or higher or an equivalent combination of education and experience
• Ability to establish and maintain a positive/productive virtual relationship with both former job seeker customers and their employers
• Strong organizational skills to juggle multiple tasks in a performance oriented environment
• Ability to serve as a role model to customers and motivate them towards achieving goals
• Proficient in Microsoft Office applications (Word, Excel, Outlook) and Google Suite
• Ability to work independently and effectively as part of a team
• Exceptional time management skills to meet deadlines and work under pressure
• Excellent verbal and written communication skills
• A Valid Driver’s License

Qualifications

• Bilingual or Multilingual
• Strong multitasking abilities and proactive approach to tasks
• Training in Trauma Informed Care, evidence-based practice, and/or whole family services

Skills

• Training in Trauma Informed Care, evidence-based practice, and/or whole family services

Benefits

Full-Time, Non-exempt Employee

Pay

$45,000-$55,000/yr

Schedule

Not specified