FOH Team Lead

Responsibilities

• Effectively manage Pacific Catch, Inc. restaurant and team members within the policies and guidelines of the company, always aiming for guest satisfaction.
• Provide direction, leadership and mentoring to all FOH staff during all shifts.
• Ensure fast, accurate service, with positive and polite guest interaction.
• Be the face of Pacific Catch, Inc.: introducing the food, inviting the guests in and helping them navigate ordering, making sure orders are fulfilled quickly.
• Conduct inventory and cash control procedures.
• Ensure that all staff stations, service areas, dining room, outdoor seating, and tables are set for the shift and that the tables and floor are clean.
• Handle guest complaints with professional and sincere attention.
• Completion of daily, weekly, and monthly operational, administrative, and HR-related duties.

Requirements

• 4+ years of full-service restaurant hospitality experience, with 2 years in management.
• You’ve managed other successful, high-volume restaurants in an innovative chain.
• Possess a proven track record of effectively and empathetically training, mentoring, and managing hourly employees.
• Technology savvy: comfortable with MS Office, Google Apps/programs, & Toast POS, use of tablets and/or handheld devices, and an understanding of social media outlets.
• Understanding of a P&L statement always looking for opportunities to improve sales or manage costs.
• Holds themselves to high standards and expects the same from their team; leads by example.
• Passionate about protecting our oceans and environment.

Physical

• Must be able to stand and exert well-paced mobility for periods of up to 5 hours in length.
• Must be able to reach, bend, stoop and frequently lift up to 25 pounds.