FOH Team Lead

We are looking for experienced restaurant leaders who believe in treating our guests with first-class service and incredible hospitality. The Pacific Catch, Inc. family strives to attract, nurture, and retain exceptional individuals who embrace and live out the company’s Core Values, Hospitality Standards, and Team Member Standards in all work activities and interactions with guests and fellow team members. Candidates who have the flexibility to also work at our Sunnyvale location are strongly encouraged to apply.

About the role

This is a full-time, hourly position working a 40-hour week, plus 7.5 hours of scheduled overtime. The position will work an average of 5 hours of overtime per week based on company needs; the pay scale includes the expected overtime rate. Hours are distributed based on business needs and may vary.

Responsibilities

• Effectively manage Pacific Catch, Inc. restaurant and team members within the policies and guidelines of the company, always aiming for guest satisfaction
• Provide direction, leadership, and mentoring to all FOH staff during all shifts
• Ensure fast, accurate service with positive and polite guest interaction
• Be the face of Pacific Catch, Inc.: introducing the food, inviting guests in, and helping them navigate ordering to ensure orders are fulfilled quickly
• Conduct inventory and cash control procedures
• Ensure all staff stations, service areas, dining room, outdoor seating, and tables are set for the shift and that tables and floors are clean
• Handle guest complaints with professional and sincere attention
• Complete daily, weekly, and monthly operational, administrative, and HR-related duties

Requirements

• 4+ years of full-service restaurant hospitality experience, with 2 years in management
• Experience managing successful, high-volume restaurants in an innovative chain
• Proven track record of effectively and empathetically training, mentoring, and managing hourly employees
• Technology savvy: comfortable with MS Office, Google Apps/programs, & Toast POS, use of tablets and/or handheld devices, and an understanding of social media outlets
• Understanding of a P&L statement, always looking for opportunities to improve sales or manage costs
• Holds themselves to high standards and expects the same from their team; leads by example
• Passionate about protecting our oceans and environment

Physical Requirements

• Must be able to stand and exert well-paced mobility for periods of up to 5 hours in length
• Must be able to reach, bend, stoop, and frequently lift up to 25 pounds

Pay

$24.00–$36.00 per hour, including expected overtime rate.