FOH Shift Leader

About the role

Nudy's Cafe is a local, family-owned and operated business. The customer journey is our key to success. We operate in soon to be 16 locations across Chester, Montgomery, and Delaware Counties. We are actively recruiting for a full-time Shift Leader to assist in leading our locations (both Malvern locations-Frazer & The Grove).

Responsibilities

• Cook up to 7 shifts system experience preferred
• Coordinate daily restaurant operations
• Understand and deliver on the Customer Journey
• Deliver superior service & maximize customer satisfaction
• Respond swiftly & accurately to customer concerns
• Regularly review product quality
• Organize and supervise shifts
• Continuously manage, coach and train employees and peers with a passion for service in mind
• Ensure that Nudy's brand is represented consistently
• Train new & current employees on proper customer service practices & side work schedules
• Accountability for taking initiative, being people focused and result oriented
• Conducting performance reviews
• Balancing cash registers
• Ensuring that all members of their team comply with government regulations and company policies

Requirements

• The ideal candidate will have a minimum of 1 year’s hospitality leadership
• Proven ability to lead, motivate, and coach teams
• Preferably have extensive knowledge of food, with the ability to successfully answer customer questions
• SERV Safe Certified or ability to obtain certification within 30 days of employment
• Consistent Food Safety and Quality Line Check submissions with Integrity
• An ability to interpret restaurant operations data from reports and effectively use this information to inspire positive change
• OPEN AVAILABILITY IS PREFERRED. Minimum Availability: 6:30AM THROUGH 4:30PM on Saturday, Sunday, Monday & Tuesday.
• Holidays are required (except Thanksgiving and Christmas)

Physical Requirements

• Ability to traverse all parts of the restaurant quickly
• Prolonged periods standing and walking
• Ability to lift, stoop, bend, or twist and repeat the same movements
• Use their hands to handle, control, or feel objects, tools, or controls
• Must be able to lift 25 pounds at times

Benefits

• Industry leading work life balance- 4-day work week (6:30am-4:30pm)
• Growth Opportunities
• 401k with Company Match
• Medical Benefits
• Dental Benefits
• Day Shift Only
• Shift Meal

Compensation

$20.00 per hour

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Additional Information

Nudy’s Cafes has been a proud member of the Greater Philadelphia community for over 40 years as the "go to" casual breakfast & lunch spot providing quick and delicious meals at a reasonable price! Customers join us to experience our award-winning food, dedicated staff & small town hospitality.

Application

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