FOH Selling Supervisor

About the role

The Selling Supervisor position at Ralph Lauren Corporation is an entry-level role that serves as a key member of the Store Leadership team. This role is pivotal in driving sales performance, enhancing customer satisfaction, and fostering a collaborative team environment.

Responsibilities

• Execute strategic plans to ensure a profitable business
• Assign and manage tasks, goals, and priorities for the team
• Lead by example, providing feedback, coaching, and support to the sales team
• Monitor and achieve sales targets, KPIs, and performance metrics
• Model selling behaviors and lead in performance metrics
• Act as mentor to employees, providing guidance to enhance skills and product knowledge
• Support training programs aligned with brand standards
• Provide feedback to Store Management on team performance and development needs
• Sell 50% of the time, implementing clienteling strategies to build customer loyalty
• Execute promotional activities and sales events
• Ensure consistent customer experience aligned with Ralph Lauren and CEL standards
• Support customer concern process, escalating as needed to senior Management
• Champion new technology for New Ways of Selling and More Ways to Shop
• Communicate sales and profit performance tools to the store team
• Support inventory control and maintain productivity standards

Requirements

• Experience in Retail Supervisory or similar industry
• Fashion insights and awareness of industry trends are a plus
• Excellent leadership and communication skills
• Ability to effectively communicate with customers and store personnel
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately
• Ability to operate the register, stand, move and walk for multiple hours
• Work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
• Possess and demonstrate business acumen
• Strong planning and prioritization/time management skills

Qualifications

• Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management and co-workers

Skills

• Excellent leadership and communication skills
• Ability to effectively communicate with customers and store personnel
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately
• Ability to operate the register, stand, move and walk for multiple hours
• Work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
• Possess and demonstrate business acumen
• Strong planning and prioritization/time management skills

Benefits

Salary range: $18.5 - $30.77 hourly

Pay

$18.5 - $30.77 hourly

Schedule

Flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)