FOH Lead- Bryn Mawr

Leadership & Operations

Support the managers in overseeing daily operations and serve as Shift Supervisor as needed.

Lead the FOH team during service, ensuring accuracy, efficiency, and exceptional hospitality.

Aid in onboarding and training new team members, reinforcing service and product standards.

Support the manager in upholding brand standards across the store and with personnel.

Maintain cleanliness, organization, and readiness at all times.

Customer Service & Experience

Deliver warm, knowledgeable service while ensuring a smooth, efficient guest experience.

Address guest concerns promptly and professionally.

Maintain full product knowledge to support strong customer communication.

Operational Support

Assist with retail inventory management, stock rotation, and supply ordering.

Support accuracy in cash handling, POS operations, and daily sales procedures.

Uphold food safety practices and maintain a clean, safe environment for guests and staff.

Qualifications

• 1–2 years of hospitality or cafe experience, with leadership or shift-lead experience preferred.
• Strong communication and customer service skills.
• Ability to lead by example with warmth, professionalism, and a focus on quality.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Adaptability and willingness to support both service and operational tasks as needed.
• Passion for hospitality, with a love for food, beverage, and creating excellent guest experiences.
• Team-oriented, self-motivated, and committed to a supportive, growth-minded workplace.

About Us

We believe in more than just serving exceptional food and drink- we believe in fostering a community where great people, comfort, and quality converge.

The Buttery is many things: a great local eatery, the village bakery & patisserie, an exceptional specialty coffee shop, all wrapped in a unique retail environment.

We are a communal gathering place that fosters care and warmth through great hospitality in our customers' lives. But most importantly, we are a collective of people coming together with a shared goal of building a healthy business through creating exceptional food and providing wonderful experiences.