FOH - Host Person

SA Hospitality Group is Italian at heart, the vision of Gherardo Guarducci and Dimitri Pauli who have translated old-world sensibilities to appeal to modern-day New York City clientele. Since 2003, SA Hospitality Group has expanded to a selective group of iconic New York neighborhoods with its three brands: Sant Ambroeus, Casa Lever, and Felice, operating 24 restaurant locations in Manhattan, Southampton, NY, East Hampton, NY, Aspen, CO, Milan, Italy, and Palm Beach, FL.

About the Role

This person is responsible for welcoming, greeting, and seating guests and ensuring that the needs of the guests are met while they are waiting.

Responsibilities

• Greet guests in a prompt and courteous manner with a smile; seat guests ensuring a seat assignment done by management is followed.
• Promote teamwork and quality service through daily communication and coordination with other co-workers and managers.
• Answer phones and provide guests with requested information and arrange bookings.
• Routinely clear and reset tables and assist with opening tasks such as making sure flower arrangements on tables are clean, door glass has no fingerprints, and there are no pieces of trash or paper on the floors, etc.
• Handle guest complaints and special requests if asked.
• If assigned to a coat check area: receive coats, umbrellas, briefcases, or bags from guests, keep organization in the coat closet, and issue items to guests based on ticket with a number.
• Assist with other duties as assigned by restaurant management.
• Follow opening and closing procedures.
• Maintain professional demeanor with all staff.
• Assist staff with any aspect of service steps to satisfy the guests, such as food delivery.
• Be accessible to all staff and guests to answer any guest and reservation-related questions.
• Follow service steps based on the service and training manual and assist in communicating these to all staff who serve guests.

Requirements

• Ability to work as part of a team and maintain personal cleanliness.
• Basic food handling, preparation, and cleaning skills are welcomed.
• Ability to communicate and understand direction in English to ensure safety in the workplace.
• Ability to understand, respond, and engage with co-workers, managers, and guests in English.
• Time management and ability to work under pressure to manage high volume of production.
• Active listening and learning skills.
• Reading and speaking comprehension skills.
• Discipline to follow set standards.
• Ability to lift up to 25 lbs.