FOH - Counter Attendant

About the role

SA Hospitality Group is Italian at heart, the vision of Gherardo Guarducci and Dimitri Pauli who have translated old-world sensibilities to appeal to modern-day New York City clientele. Since 2003, SA Hospitality Group has expanded to a selective group of iconic New York neighborhoods with its three brands: Sant Ambroeus, Casa Lever, Felice with 24 restaurant locations in Manhattan, Southampton, NY, East Hampton, NY, Aspen, CO, Milan, Italy, and Palm Beach, FL. The counter attendant/barista is responsible for handling the counter, greeting guests, and providing guests with requested items.

Responsibilities

• Greet the guests who approach the counter displays and walk into the café
• Answer all guest questions related to product and displayed items
• Pack and provide the guests with requested items
• Ensure that all items are correctly rung-in on checks
• Maintain correct pars of items in the display
• Maintain appearance of counter and the display in an on-going manner throughout the hours of operation
• Follow and complete closing counter check list prior to departure
• Perform the cash drawer checkout after each shift (ask management for assistance if needed)
• Accurately maintain the organization and cleanliness of the counter in accordance with the Health Department standards
• Requisition all needed food items and keep the counter stocked at all times and restock it at the end of the shift (for example cookie tins, olive oil bottles, etc.)
• Prepare all packing products needed for wrapping of items and food products
• Communicate any problems (lighting, cooling units, etc.) to management immediately
• Mark food items with dates at the end of your shift
• Clean the counter at the end of the shift

Requirements

• The ability to work as part of a team, and personal cleanliness
• Very basic food handling, preparation, and cleaning skills are welcomed
• Ability to communicate and understand direction in English to ensure safety in the workplace
• Ability to understand, respond, and engage with co-workers, managers, and guests in English
• Time management and ability to work under pressure to manage high volume of production
• Active listening and learning skills
• Reading and speaking comprehension skills
• Discipline to follow set standards
• Ability to lift up to 50lbs