FOC Program Coordinator

About the role

The purpose of this position is to function as a coordinator for the Financial Opportunity Center (FOC). The primary responsibilities include training and onboarding staff, attending FOC network meetings, tracking key performance indicators, and monitoring client records. Additionally, the FOC Program Coordinator acts as the liaison between Financial Opportunity Center Coaches, the Family Self-Sufficiency Specialist (FSS), clients, and the Lucas Housing Service Corporation (LHSC) Homeownership Center (HOC).

The FOC Program Coordinator implements work group strategies to maintain fidelity to the FOC model and ensures successful implementation of the strategy. They provide integrated services focusing on improving the financial situation for low-to-moderate income families by helping individuals increase earnings, reduce expenses, and make appropriate financial decisions that lead to asset building.

Responsibilities

• Engages LMH residents and clients in long-term, one-on-one coaching services utilizing an integrated service delivery model including assessing financial situations and helping clients develop realistic spending, saving, and debt management plans, improving or building credit, developing emergency savings funds, building assets (retirement, education, housing, etc.), employment coaching, and increasing income and gains in long-term employment.
• Train and onboards FOC staff, oversees data collection and service delivery in accordance with grant awards' key outcome metric requirements.
• Maintains confidentiality relating to client wages, benefits and other sensitive client financial information.
• Ensures the approach and best practices of the Financial Opportunity Center's national model is honored in program design, evaluation, and implementation.
• Works collaboratively with LISC Program staff to ensure effective utilization of resources, implementation of program model, and plan growth of Financial Opportunity Center.
• Promotes job placement program implementation through recruitment plans, job fairs, job readiness, and career development curricula.
• Prepares and submits grant reporting information and supporting documents to Chief Programs Officer, LISC, and executive management as required.
• Learns tax preparation functions through the Volunteer Income Tax Assistance (VITA) program to assist clients.
• Participates in cross-functional team services for clients enrolled in Financial Wellness programs, sharing information, participating in team meetings, and helping to track and report progress and outcomes.
• Conducts workshops as a means of outreach and education; topics should be relevant to the community, and may include budgeting, savings, credit building, identity theft, and resume building.
• Meets all job safety requirements and all applicable OSHA/PERRP safety standards that pertain to essential functions and maintains licenses and certifications as required.
• Performs other duties as assigned.

Requirements

A Bachelor’s Degree in business, accounting, finance, public administration, social sciences, or a related field of study is preferred but may be substituted for significant, highly relevant work experience (five (5) years or more) in banking, financial counseling, financial coaching or credit counseling and proven ability to successfully apply financial coaching skills with the target population. Minimum two (2) years’ supervisor experience. Minimum two (2) years’ experience in consumer or field serving low-income populations. Experience with non-profits preferred. Must possess a valid Ohio or Michigan driver’s license, reliable transportation, and be insurable under the Authority’s plan and a driving record compatible with NHS insurance company standards.

Qualifications

To perform this job successfully, the employee should have proficiency in personal computer use and Microsoft Office software and ability to learn other computer software programs as required by assigned tasks; excellent interpersonal, written and verbal skills. Must be bondable. Ability to organize work, schedule and manage priorities and deadlines. Ability to organize and facilitate meetings involving multiple persons. Ability to lift to 20 lbs. independently. Requires travel between various LMH properties. Travel by automobile with overnight stays may be occasionally required. May required to work outside the standard operating hours to include evening and weekend hours as business needs demand, allowing for schedule flexibility in response to delivering services to FOC Clients.

Skills

To perform this job successfully, the employee should have proficiency in personal computer use and Microsoft Office software and ability to learn other computer software programs as required by assigned tasks; excellent interpersonal, written and verbal skills. Must be bondable. Ability to organize work, schedule and manage priorities and deadlines. Ability to organize and facilitate meetings involving multiple persons. Ability to lift to 20 lbs. independently. Requires travel between various LMH properties. Travel by automobile with overnight stays may be occasionally required. May required to work outside the standard operating hours to include evening and weekend hours as business needs demand, allowing for schedule flexibility in response to delivering services to FOC Clients.

Benefits

Details about benefits will be provided upon hire.

Pay

Details about pay will be provided upon hire.

Schedule

Details about schedule will be provided upon hire.