Fluidcare Chemical Site Manager

About the Role

This role requires extensive interaction at all levels within the customer organization, including senior management. The successful candidate will ensure customer targets and results are achieved by executing Quaker Houghton’s Fluidcare program plans. They will manage financial systems, projects, and customer relations, including the program scope of work as determined by the contract.

Responsibilities

• Lead, manage, develop, and direct Quaker Houghton site staff, including both exempt and non-exempt classified employees, as well as full-time and contract staff.
• Handle employee development and discipline, including hiring, training (safety and technical), performance management, reviews, and talent assessments.
• Ensure customer satisfaction through ongoing contract renewals, product conversions, business development, and development of Quaker Houghton products within the program.
• Manage the site based on the established Statement of Work (SOW) and contract, including duties such as analytical testing/reporting, chemical addition, equipment cleaning, project management, and value generation.
• Manage Tier II suppliers, site processes, and technical oversight.
• Ensure all internal and client reporting (data and information management) is up-to-date and distributed within agreed timeframes, utilizing systems like JDE, GSI, and WERCS.
• Execute the site-level profit plan, manage operating costs, and resolve P&L and working capital issues.
• Oversee all EH&S performance for Quaker Houghton Fluidcare operations, maintaining hazard awareness, risk reduction, and housekeeping standards.

Qualifications

• Bachelor’s degree in engineering, science, or equivalent work experience.
• CMFS certification is a plus.
• Minimum of five years of related experience, with at least three years in a manufacturing environment and/or three years of Chemical Management or other on-site service experience.
• Minimum of one year of corporate customer relationship management experience, budgeting, and P&L responsibility.

Skills and Competencies

• Ability to work effectively with a variety of people, maintain a professional appearance and demeanor, and work independently.
• Excellent written and verbal communication skills, including the ability to present information and respond to questions from managers, clients, customers, and the public.
• Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
• Proficiency in writing reports, business correspondence, and procedure manuals.
• Basic mathematical skills, including the ability to calculate percentages, fractions, conversions, and proportions, and analyze data such as charts and graphs.
• Understanding of business performance indicators like P&L statements, Net Present Value, and ROI.
• Organizational skills to manage multiple demands, establish priorities, and respond to unanticipated situations.
• Problem-solving abilities to address practical problems and interpret various instructions.
• Extensive working knowledge of internet software, e-mail, word processing, spreadsheets, presentation software, project tracking, ERP software, and database software.
• Supervisory skills to manage and direct the activities of others, including hiring, training, appraising performance, and resolving issues.