FLSD Security Officer - The Langham, New York

About Langham Hospitality Group

Langham Hospitality Group (LHG), a wholly-owned subsidiary of Great Eagle Holdings, comprises a family of distinctive brands including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint across Asia, Europe, North America, Australasia and the Middle East. The Langham, New York offers modern luxury on Fifth Avenue and is recognized for its genuine, personalized service in line with the culture and values of Langham Hospitality Group. The hotel features spacious guest rooms with views of the Empire State Building, The Gallery event space and fine dining at Ai Fiori.

About the role

Primary objective is ensuring the safety, security and well-being of guests and colleagues in accordance with hotel security and safety standards and brand standards. Monitor all areas within the property and access points around the property to ensure they are safe and secure at all times. Maintain a high level of visibility to deter undesirable activity. Use training and expertise to effectively deal with disorderly hotel guests and patrons. Brief the Director or Assistant Director on all matters of high importance before concluding the shift. Support departmental leadership to perform protective and enforcement functions in a courteous, poised and professional manner.

Responsibilities

• Be familiar with the responsibilities that come with the position during day, evening and overnight Security and Safety shifts; be flexible with scheduling
• Have a thorough understanding of, and adhere to, the Security and Safety Department’s Standard Operating Policies and Procedures (SOP)
• Have a thorough understanding of, and adhere to, The Langham Brand and Quality Standards
• Protect colleagues, guests and company assets by providing a safe and secure hotel environment
• Secure the building by monitoring, patrolling, inspecting and securing all entrances and exits and surveilling persons in all areas of hotel property
• Respond effectively to all guest and colleague inquiries and/or concerns
• Maintain working knowledge of the Emergency Procedures Manual; serve on the Emergency Response Team for any emergency situation
• Provide basic first aid to injured colleagues or guests; upon assessment, recommend additional medical attention as required or requested
• Participate in AED/CPR training for certification
• Inspect and ensure the proper function and use of all life and safety equipment as required
• Conduct random bag checks for colleagues and visitors at the colleague entrance; inspect packages entering and/or leaving the property; inspect all items being discarded or removed from property
• Ensure colleagues have a property pass signed by an Executive member
• Possess knowledge of the chemicals used throughout the hotel and their dangers
• Attend, conduct and participate in daily Show Times with colleagues or management
• Assist with door lock problems and coordinate expedient response to emergency conditions such as fire or safety hazards and threats to life and/or property in a calm and professional manner
• Handle undesired conduct and violations of hotel policy and civil laws as warranted for the safety of hotel guests, patrons, colleagues and property
• Memorize, monitor and inspect the locations of Fire Life Safety Systems and equipment in the building (e.g., AEDs, exits, alarm pull stations, fire extinguishers and sprinklers); operate all aspects of the Fire Command Panel
• Respond to the Fire Command Center and assume responsibilities as the Fire Life Safety Director in fire and non-fire emergencies; conduct Fire Drills according to fire code
• Ensure designated hotel facilities are locked or unlocked during designated times
• Review daily business levels (e.g., in-house groups, Banquet functions and Guest/VIP arrival/departure information) to anticipate critical situations and plan effective solutions
• Act as liaison between guests and the hotel relating to Standard Operating Policies and Procedures during both guest and employee-related incidents
• Ensure all shift paperwork and log entries are fully completed, proof-read and filed or saved appropriately
• Ensure all Lost and Found items are properly logged and stored, and that the inventory is never compromised
• Ensure all packages are properly logged, stored and controlled for deliveries to or from the hotel; ensure all deliveries received are accounted for upon receipt
• Ensure Key Control and other control measures are adhered to at all times
• Perform other duties and responsibilities as assigned by the Director of Loss Prevention

Physical demands

• Ability to walk, run and stand for long periods and great distances
• Ability to walk up and down stairs (may need to run on some occasions)
• May be required to sit for periods while processing reports
• Ability to lift, carry, push or pull a minimum of 25 pounds
• May be required to work outside the building or on the plaza adjacent to the hotel during events or special situations
• Must be physically, mentally and emotionally capable of handling all types of emergencies, people and stressful situations

Special skills required

• Ability to train members of the Fire Brigade according to fire code
• Develop a good working knowledge of the entire hotel
• Ability to comprehend verbal and written instructions
• Excellent verbal and written communication skills
• Ability and willingness to assist and work well with others
• Ability to make excellent independent judgment decisions
• Handle sensitive and confidential information with clear understanding of who should be part of the conversation
• Remain extremely calm under high pressure circumstances
• Effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information
• Perform duties within extreme temperature ranges
• Ability to meet deadlines, work under pressure and work independently
• Maintain a highly positive and friendly image that reflects well on the hotel
• Maintain a positive attitude in a fast-paced work environment
• Confident individual willing to assume responsibility

Education

Any combination of education and experience equivalent to graduation from high school or any other combination of higher education, training or experience that provides the required knowledge, skills and abilities. High School diploma preferred.

Experience

Prior hotel/motel/resort, law enforcement, private security or military experience.

Licenses or certificates

• Mandatory – Fire Life Safety Director Certificate of Fitness (COF) T89 or F89, or qualified to obtain the T89 COF
• Mandatory – Fire Guard Hotel COF (F01) or qualified to obtain the F01 COF
• Licensed Security Guard as required by State or local authorities
• Certified Lodging Security Officer preferable
• Certified in Adult, Child and Infant CPR, AED and First Aid preferable
• TIPS Certification preferable

Pay

$37.44/hour