FlowRider Wave Instructor

About the role

As a FlowRider Wave Instructor, you'll deliver dynamic guest experiences on the FlowRider surf simulator, providing lessons to riders, coaching operators, and supervising day-to-day operations of the attraction.

Responsibilities

• Provide FlowRider lessons for guests of all skill levels, offering individualized instruction and expert guidance.
• Oversee daily FlowRider operations to ensure guest safety, staff performance, and adherence to service standards.
• Supervise and train FlowRider Wave Operators, ensuring consistent enforcement of safety protocols and operating procedures.
• Conduct regular skills training for operators to maintain high standards in safety, guest interaction, and ride operations.
• Monitor rider activity, assist with falls, and manage guest flow to ensure a safe and enjoyable environment for all.
• Lead energizing interactions with riders, creating an engaging, inclusive, and encouraging atmosphere.
• Perform daily inspections and basic maintenance of the FlowRider and surrounding area, ensuring functionality and cleanliness.
• Collaborate with management to report safety issues.
• Support other recreational or aquatic activities as needed.
• Practice safe work habits, wear protective equipment, and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Requirements

• A high school diploma or equivalent required.
• Customer Service experience required.
• Previous experience as a FlowRider operator or instructor preferred.
• Previous leadership or supervisory experience preferred.
• Strong physical stamina, including the ability to stand for long periods and assist riders physically.
• CPR, First Aid, and AED certification preferred (or ability to obtain upon hire).

Qualifications

• None specified

Skills

• Excellent communication and interpersonal skills.
• Ability to adapt to a fast-paced, high-energy environment.
• Physical stamina and strength.
• Knowledge of safety protocols and emergency response procedures.

Benefits

• Competitive wages for full time and part time opportunities.
• Medical, Dental and Vision Health Insurance.
• Paid Time Off.
• 401k Company Match.
• Free Basic Life Insurance.
• Travel Discounts.
• Commuter Transit and Commuter Parking Benefits.
• Employee Assistance and Wellness Program.
• Educational/Professional Development.
• Referral Bonus Program.

Pay

• Not specified

Schedule

• Flexible schedule including weekends, evenings, and holidays is essential.