Flow Experience Agent

Responsibilities

• Provide exceptional hospitality and professionalism in all interactions with residents and hotel guests, accommodating special requests as possible
• Welcome, greet and register guests efficiently, accommodating special requests and obtaining necessary payment information
• Accurately respond to guest requests, making recommendations based on local knowledge and property practices
• Resolve resident and hotel guests’ complaints; assist residents in all inquiries in connection with residence/hotel/ services, hours of operations, key residence/hotel personnel, in-house events, directions, etc.
• Partner with the Leasing Team in assisting with coordinating move ins, move outs and assist with lease renewal activities as needed
• Direct lobby traffic, maintain communal areas, keep track of loaned items, and stay up to date on property details and amenities
• Adhere all guidelines, policies, and procedures, maintaining a professional appearance and demeanor
• Collaborate with the community engagement team assist to with executing marketing initiatives for building events and company programs

Requirements

• High school diploma or equivalent; college or relevant experience is a plus
• Residential Services or Hospitality experience in a luxury environment preferred
• Excellent communication skills, reading, writing, and oral proficiency in the English language; ability to communicate in Spanish strongly preferred
• Computer literacy with the ability to use a variety of software’s
• Strong attention to detail, problem-solving skills organizational abilities and attention to detail
• Skilled in managing several tasks simultaneously and setting priorities in a high-speed environment

Qualifications

The ideal candidate should have flexible availability as working hours may vary at times based on operational needs (weekdays, weekends and holidays).

Skills

• Excellent communication skills
• Attention to detail
• Problem-solving skills
• Organizational abilities
• Ability to multitask

Benefits

• Comprehensive medical, dental, vision, disability, and life insurance and parental leave benefits
• On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings
• Time Off: PTO and paid holidays
• Financial: 401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options with annual employer HSA funding and pre-tax commuter benefits
• Life at Flow: Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays, grocer products, and merch