Flow Coordinator

About the Role

Responsible for the daily health center patient flow. Reduces patient wait times and ensures a positive patient experience. Maintains center specific systems that meet productivity performance benchmarks. Trained to perform the duties of a patient care associate and jump in when needed.

Responsibilities

• Customer Service & Productivity (70%): Continuously monitor and prioritize charts/clients waiting and optimize room utilization, using staffing model.
• Customer Service & Productivity (70%): Ensure appropriate triage as necessary.
• Customer Service & Productivity (70%): Monitor and minimize wait times offering options to clients and making adjustments to services as necessary to facilitate excellent customer service and meet customer satisfaction benchmarks.
• Customer Service & Productivity (70%): Continuously monitor and adjust staff schedules on a daily basis to ensure efficient delivery of service and adequate break/lunch times. This includes the authority to make changes in staffing patterns and/or duties to assure optimum flow and patient satisfaction. Decisions will be made in coordination with other clinic leaders.
• Customer Service & Productivity (70%):