Floor Technician- Full Time

About the role

Penn Play is seeking a dynamic and enthusiastic individual to join our team as a Customer Service Representative. The ideal candidate will have excellent communication skills and be able to handle multiple tasks efficiently.

Responsibilities

• Answer customer inquiries via phone, email, and live chat
• Resolve customer issues and complaints professionally and promptly
• Process transactions and provide accurate information about products and services
• Handle returns and exchanges according to company policy
• Follow up with customers to ensure satisfaction and address any additional needs

Requirements

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Ability to work independently and manage time effectively
• Basic computer skills, including proficiency with Microsoft Office
• Experience in customer service preferred

Qualifications

• Strong problem-solving skills
• Positive attitude and ability to maintain composure under pressure
• Ability to work flexible hours, including evenings and weekends

Skills

• Customer service skills
• Technical skills (e.g., troubleshooting)
• Attention to detail

Benefits

• Competitive salary
• Flexible scheduling options
• Health insurance coverage
• Employee discounts on products and services

Pay

• $15.00 per hour

Schedule

• Variable schedule to accommodate business needs