Floor Technician
Trilogy Health Services, LLC · Delphi, IN · 3 wk ago
EngineeringFull-time
About the role
The role is responsible for managing customer relationships and providing technical support.
Responsibilities
- Manage customer interactions through phone, email, and chat
- Provide technical assistance to resolve customer issues
- Follow up on customer inquiries and feedback
- Collaborate with cross-functional teams to improve customer service
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field
- 2+ years of experience in customer service or technical support
- Strong problem-solving and communication skills
- Proficiency in Microsoft Office Suite
Qualifications
- Excellent written and verbal communication skills
- Ability to work independently and manage multiple tasks simultaneously
- Experience with CRM systems is a plus
Skills
- Customer service skills
- Technical troubleshooting skills
- CRM system proficiency
Benefits
- Competitive salary
- Flexible work schedule
- Professional development opportunities
- Health insurance
- 401(k) plan
Pay
$50,000 - $60,000 annually
Schedule
Full-time, 40 hours per week