Floor Supervisor/Senior Usher

Duties & Responsibilities

• Aid in supervising and instructing assigned usher staff.
• Provide advice and assistance to usher staff as needed.
• Ensure compliance with general safety policies and procedures for both patrons and staff.
• Accurately read and interpret theater tickets.
• Review fire evacuation procedures with ushers before every event.
• Provide quality customer service, addressing inquiries, requests, and complaints.
• Absorb patrons requiring special attention.
• Adhere to and enforce the late seating policy.
• Maintain a clean work area before, during, and after events.
• Act as a searcher, disabled person’s aid, traffic director, or leader during emergencies.
• Assume usher duties during events as required.
• Fill in as Floor Supervisor when needed during events.
• Attend various staff meetings and trainings as required.
• Refer to policy and procedure manuals, safety plans, and floor plans as necessary.
• Operate various equipment such as telephones, assisted listening devices, two-way radios, ropes/stanchions, wheelchairs, coat check equipment, flashlights, etc.
• Participate in usher training.
• Perform related duties as required.

Requirements

• Requires a high school diploma or GED equivalent supplemented by four years of customer service experience, with at least two years of experience in live events or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.
• Previous live events experience is required.
• Previous usher experience highly preferred.

Knowledge, Skills And Abilities

• Excellent interpersonal and customer service skills.
• Friendly and professional demeanor.
• Ability to remain calm and composed under pressure.
• Knowledge of basic theater etiquette and procedures is a plus.
• Bilingual in English and any other language is a plus.

Physical Requirements

• See and read tickets in low level lighting.
• Stand for long periods of time (1-4 hours).
• Walk up and down stairs.
• Walk up and down incline.
• Work in high levels including the balcony.
• Respond quickly in emergency situations.