Floor Supervisor - Housekeeping (Full Time)

Responsibilities

• Serve as a supervisor, trainer, and inspector for assigned staff.
• Avoid guest complaints by anticipating and responding promptly to their needs.
• Maintain cleanliness, sanitation, and organization of work areas.
• Monitor and update room statuses, including checking for discrepant rooms and verifying DND rooms.
• Ensure staff attendance and report any late or absent associates.
• Coordinate breaks for staff and communicate any changes to assignments.
• Inspect supply levels and mechanical issues in room attendants' carts.
• Inspect rooms cleaned by assigned staff and direct corrections.
• Complete work orders for maintenance repairs and report urgent repairs to engineering.
• Conduct training sessions and provide feedback on staff performance.
• Report and counsel on disciplinary problems and participate in associate counseling.
• Document pertinent information in REX and Opera systems and complete closing duties.
• Review and update out-of-order status rooms, conduct night counts, and complete PM reports.

Qualifications

• Fluency in English both verbally and non-verbally.
• Two years of experience as a Room Attendant or Supervisor.
• Knowledge of proper cleaning techniques, MIPP requirements, and equipment use.
• Understanding of proper chemical handling.
• Ability to perform tasks with attention to detail, speed, and accuracy.
• Prioritization and organizational skills.
• Calm thinking and problem-solving ability.
• Following directions thoroughly.
• Understanding of guest service needs.
• Teamwork and minimal supervision skills.
• Maintaining confidentiality of guest information and hotel data.
• Ability to identify training needs and provide training.
• Ability to input and access information in property management systems/computers.

Benefits

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• Employee assistance program.
• Paid time off/sick time.
• Participation in a 401(k) plan with a company match.