Floor Supervisor

Position Summary

As Floor Supervisor, you are responsible for front of house operations of the business. The position of Supervisor is truly about being a dynamic team leader and setting a positive tone for the guests and team members to ensure that the business is running efficiently, profitably and delivering the highest level of hospitality.

Supervisor Team Member Qualities

- A strong and committed work ethic with an ever-present enthusiasm. - A passion for work and knowledge of food and beverage. - Someone who can lead and takes pride in teaching others. - Someone who is honest and has integrity. - Ability to multitask under pressure with a smile. - An eye for detail, cleanliness and organization. - Someone who has the ability to make appropriate decisions in adverse situations. - Ability to question, bring ideas to the table, and desire to make changes to be the best we can be.

Job Responsibilities

- Set the tone and foster a culture where guest satisfaction and hospitality are our number one priorities. You are the ambassador of the brand and it is your job to maintain a service and hospitality standard that is a clear reflection of Acme restaurants. - Ensure cleanliness of interior and exteriors, signage is up-to-date, music selection and volume are appropriate, lighting and temperature are monitored. - Maintain proper staff levels with the team members who are best suited to represent the brand under the direction and oversight of the Manager. - Serve as an additional presence on the floor during peak service times, supporting the General Manager and Executive Chef in maintaining smooth operations and guest experience. - Oversee cash handling procedures, including DSR completion, and cash drops, ensuring accuracy and compliance. - Maintain cleanliness, safety, and organization of the restaurant. - Cultivate new and existing guest relationships. - Set the tone for the staff every shift for service. - Support monthly inventory counts and assist in maintaining accurate inventory records. - Execute and oversee daily opening and closing checklists to ensure operational readiness and consistency. - Maintain organization and cleanliness of storage areas and overall FOH appearance. - Manage administrative communication, including completion of daily manager logs. - Update and maintain POS systems, including item availability (86s), pricing, and menu changes. - Assist with training and onboarding of new team members as directed by the General Manager. - Maintain and update operational checklists, guides, and reference materials. - Support and reinforce company policies and standards, including uniforms, phone usage, cleanliness, and service expectations; escalate concerns to the General Manager as appropriate.

Reporting Structure

- Supervisor reports to the Manager.

Benefits

- Bonus Incentive Plan - Health insurance - Dental insurance - Vision insurance - Employee Dining + Hotel Discounts - Monthly Phone Stipend

Requirements

- Candidates must have flexible availability and be able to work up to 40 hours per week. - High School Degree or Equivalent. - 3-5 years in related positions - Advanced knowledge of food professional principles and practices.