Floor Staff- Starting Wage $10.00 per Hour

About the role

Floor Staff team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular or full-time hourly employees whose primary responsibility is ensuring our guests receive exceptional service.

Responsibilities

• Box Office:
  • Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and coupons
  • Up selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX)
  • Promoting the Regal Crown Club program
  • Ensuring tickets are sold in accordance with the MPAA rating system and company policy
  • Responding to phone calls and questions from guests in a manner that is consistent with our guest service philosophy
• Concession:
  • Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed coupons as well as concession stock inventory
  • Promoting the Regal Crown Club program
  • Operating, preparing and cleaning of all concession related equipment
  • Selling/Suggestive selling
  • Complying with all local, state and federal food safety laws
  • Abide by all federal and state laws with regards to breaks and/or meal periods
  • Ensure required alcohol certification and training are current where applicable
• Usher:
  • Tearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums
  • Inspecting backpacks and packages when applicable
  • Managing crowd control and assisting guests in finding seats in auditoriums when necessary
  • Enforcement of MPAA rating system
  • Conducting in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
  • Reporting to the management any problems, discrepancies or unusual situations that arise at the theatre
  • Perform in-auditorium concession auxiliary sales as directed by management
  • Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditorium
  • Maintaining the cleanliness and operation of theatre vending equipment
  • Assisting with all opening and closing duties as assigned by management

Qualifications

• Completion of cast certification program as a cast member and as box office cashier or progress towards completion required
• If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, it is your responsibility to complete any legally required state or local training and obtain the required certificate
• In addition, you must complete the Regal Responsible Beverage Server training on Regal Online University
• Possess good public speaking, listen effectively and respond clearly and directly
• Perform calculations with speed and accuracy and identify and correct errors
• Identify problems, gather relevant data and note possible causes of problems
• Evaluate relevant information, recognize alternatives and reach conclusions based on evidence
• Take action beyond what is necessarily called for
• Perform under pressure and/or opposition
• Possess excellent communication skills with customers, co-workers and management
• Establish goals, budget time, and set priorities to achieve desired objectives

Skills

• Excellent communication skills
• Ability to perform calculations with speed and accuracy
• Ability to identify and correct errors
• Ability to evaluate relevant information and recognize alternatives
• Ability to take action beyond what is necessarily called for
• Ability to perform under pressure and/or opposition
• Ability to establish goals, budget time, and set priorities to achieve desired objectives

Benefits

Not specified

Pay

$10.00 per hour

Schedule

Variable hours, part-time fixed, part-time regular or full-time hourly