Floor Staff - Health & Well-Being

About the role

Fitness Floor Staff are essential in creating a welcoming, safe, and organized environment within the Health & Well-being Center. This role emphasizes active member engagement, a clean and secure workout space, and consistent adherence to service and safety standards. Staff connect effectively with members, volunteers, and colleagues, providing fitness guidance and enforcing YMCA policies to ensure a high-quality experience. Under the supervision of the Director of Health and Wellbeing, Fitness Floor Staff ensures a positive and supportive experience for all members and participants, upholding the standards of the South Shore YMCA.

Core Expectations

Program Execution

• Supervise all Health & Well-being Center activities while on duty.
• Adhere to training guidelines when screening and advising members on fitness programs.
• Conduct Fit Commit Appointments with new members, providing guidance on fitness programs, introducing them to equipment, and addressing their fitness goals.
• Maintain a continuous, attentive presence in the Health & Well-being Center, ensuring members feel supported and safe.
• Respond promptly and professionally to incidents, recording details afterward.
• Report emergencies immediately to the Director of Health and Wellbeing.
• Consistently enforce Health & Well-being policies and rules.

Staff Engagement & Development

• Collaborate respectfully with YMCA staff, fostering a supportive work environment.
• Review emergency procedures regularly to ensure preparedness for prompt and effective responses to incidents.
• Attend staff meetings and complete required skills training.
• Fulfill additional tasks as directed by the Director of Health and Wellbeing.

Membership Engagement & Development

• Interact with members in a friendly, engaging, and professional manner.
• Educate members about SSYMCA policies, procedures, and programs as needed.
• Consistently enforce Health & Well-being rules in a fair manner.
• Ensure the South Shore YMCA Child Protection Policies are followed.

Facility Management

• Maintain a clean, organized, and safe Health & Well-being Center.
• Report any faulty equipment or maintenance needs directly to the Director of Health and Wellbeing.
• Complete attendance counts and other record-keeping tasks per department standards.

Volunteer Development

• Support volunteer engagement, fostering community responsibility within the Health & Well-being Center.
• Participate in YMCA fundraising activities and engage with local organizations to build community support.

YMCA Competencies – Team Leader

• Mission and Community Oriented – Accepts and demonstrates YMCA values. Work effectively with people of all backgrounds and levels. Willingness to serve and fulfill community needs. Recruit volunteers and build supportive relationships with them.
• People Oriented – Remains calm in challenging situations and seeks to understand the underlying cause. Speaks and writes effectively. Develops rapport, relates well and takes initiative to assist in developing others.
• Results Oriented – Discovers ideas to create and deliver a high-value member experience. Makes sound judgments, establishes goals, plans work, supports fundraising, and adheres to budgeting procedures.
• Personal Development – Recognizes personal strengths and limitations, pursues self-development and demonstrates flexibility.

Qualifications

• Current Certifications: First Aid/CPR/AED certification required within 30 days of hire.
• Age Requirement: Must be at least 16 years old.
• Experience: Previous experience in fitness or a related field required.
• Preferred Qualification: Personal Training certification.

Physical Demands

• The employee must occasionally lift and/or move up to 50 pounds.
• While performing the duties of this job, the employee is regularly required to stand; walk and talk and hear.
• The employee is occasionally required to sit; reach with hands and arms and stoop, kneel, or crouch.