Floor Staff

About the role

Floor Staff team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular or full-time hourly employees whose primary responsibility is ensuring our guests receive exceptional service. Floor Staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher.

Responsibilities

• Box Office

  Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and coupons

  Up selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX)

  Promoting the Regal Crown Club program

  Ensuring tickets are sold in accordance with the MPAA rating system and company policy

  Responding to phone calls and questions from guests in a manner that is consistent with our guest service philosophy

• Concession

  Concession

  Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed coupons as well as concession stock inventory

  Promoting the Regal Crown Club program

  Operating, preparing and cleaning of all concession related equipment

  Up selling/Suggestive selling

  Complying with all local, state and federal food safety laws

  Abide by all federal and state laws with regards to breaks and/or meal periods

  Ensure required alcohol certification and training are current where applicable

  If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, you must be of legal age to sell or serve alcohol according to state or local laws

• Usher

  Usher

  Tearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums

  Inspecting backpacks and packages when applicable

  Managing crowd control and assisting guests in finding seats in auditoriums when necessary

  Enforcement of MPAA rating system

  Conducting in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums

  Reporting to the management any problems, discrepancies or unusual situations that arise at the theatre

  Perform in-auditorium concession auxiliary sales as directed by management

  Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditorium

  Monitoring the cleanliness and operation of theatre vending equipment

  Assisting with all opening and closing duties as assigned by management

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Completion of cast certification program as a cast member and as box office cashier or progress towards completion required
• If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, it is your responsibility to complete any legally required state or local training and obtain the required certificate
• In addition, you must complete the Regal Responsible Beverage Server training on Regal Online University
• Possess good public speaking, listen effectively and respond clearly and directly
• Perform calculations with speed and accuracy and identify and correct errors
• Identify problems, gather relevant data and note possible causes of problems
• Evaluate relevant information, recognize alternatives and reach conclusions based on evidence
• Take action beyond what is necessarily called for
• Perform under pressure and/or opposition
• Possess excellent communication skills with customers, co-workers and management
• Establish goals, budget time, and set priorities to achieve desired objectives

Physical Demands

While performing the duties of this job the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally be required to lift up to 60 pounds. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.