Floor Staff

About the role

As a member of the Floor Staff team at the IMAX® Theater in the Indiana State Museum, you will be responsible for ensuring the best possible guest experience from the moment people enter the theatre to after they leave. You will be welcoming guests to the IMAX® Theater, controlling the traffic flow in the lobby and auditorium, cleaning the lobby, auditorium, and concessions stand and taking/selling tickets or working in the concessions stand.

Responsibilities

• Negotiating and operating the POS system to sell tickets and concessions to guests
• Providing effective customer service, including greeting, directing, ticket-taking, announcements, opening doors and any other customer service duties as required
• Ensuring the concession stands, lobby, workstations, washrooms, and theatres are clean, stocked and well-maintained between shows
• Additional responsibilities as required

Requirements

• Availability on nights and weekends
• Previous customer service experience is an asset, but not mandatory

Nice to have

• Demonstrate the ability to interact with the public and co-workers in a friendly, enthusiastic, and outgoing manner
• Follow safe workplace practices in a fast-paced environment
• Use critical thinking/problem solving skills to effectively resolve customer issues and/or effectively communicate those issues to managers

Perks of the Job

• Free movie passes for you and your family
• Free parking 24/7 in convenient downtown location
• Life time supply of popcorn
• Flexible work environment
• Pay rate starting at $11.00 USD per hour ($11.50 per hour with a valid liquor license), though rates may vary and will be determined on an individual basis.

Position Status

This job posting reflects a current vacancy within the organization. The position is active, approved, and intended to be filled as part of our staffing needs. Hiring Range $11.00 (per hour) Placement within this range depends on a candidate’s experience, skills, internal equity, and regional market factors. Eligible roles may also receive additional non-discretionary compensation such as shift premiums or overtime pay.

Company Culture

We are committed to creating a welcoming and diverse atmosphere across our organization. For consideration, please apply online. We thank all applicants for their interest in IMAX but only those selected for an interview will be contacted. IMAX will consider for employment all qualified applicants, including those with criminal histories, or arrest or conviction records, in a manner consistent with applicable state and local laws, including the City of Los Angeles’ Fair Change Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable. In accordance with Ontario’s pay transparency requirements, candidates will be informed when they are no longer under consideration for this position. Communication regarding application status may be provided through email or through your online applicant profile (if applicable).