Floor Staff

Regal Cinemas at City North in Chicago is looking for part-time cast members who are passionate about movies and want to be part of delivering the best possible service, cleanliness, and movie-going experience to guests in a diverse, fun, energetic, and engaging environment.

About the role

Floor Staff / Cast Members are the face of Regal and will provide guest service by selling tickets, concessions, and/or working as an usher. Availability to work weekends is required; weekday opening and/or closing availability is preferred.

Floor Staff team members are classified based on individual theatre needs and/or employee availability as variable hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Floor Staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher.

Responsibilities

• Regular and consistent attendance
• Handling of emergency situations when called upon
• General cleaning duties
• Compliance with company dress code

Box Office

• Operating POS system, including handling and ensuring accuracy of cash drawer, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons
• Upselling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX)
• Promoting the Regal Crown Club program
• Ensuring tickets are sold in accordance with the MPAA rating system and company policy
• Responding to phone calls and guest questions in line with guest service philosophy

Concession

• Operating POS system, including handling and ensuring accuracy of cash drawer, credit cards, travelers’ checks, gift cards, and redeemed coupons, as well as concession stock inventory
• Promoting the Regal Crown Club program
• Operating, preparing, and cleaning all concession-related equipment
• Upselling/suggestive selling
• Complying with all local, state, and federal food safety laws
• Ensuring required alcohol certification and training are current where applicable

Usher

• Tearing tickets, collecting and depositing appropriate stubs, and directing patrons to their auditoriums
• Inspecting backpacks and packages when applicable
• Managing crowd control and assisting guests in finding seats
• Enforcement of MPAA rating system
• Conducting in-theatre inspections to monitor picture and sound quality, watch for film and content theft, and maintain a safe environment
• Reporting problems, discrepancies, or unusual situations to management
• Performing in-auditorium concession auxiliary sales as directed by management
• Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby areas, hallways, and other areas outside of the auditorium
• Monitoring the cleanliness and operation of theatre vending equipment
• Assisting with all opening and closing duties as assigned by management

Requirements

• Ability to perform each essential duty satisfactorily (reasonable accommodations may be made for individuals with disabilities)
• Completion of cast certification program as a cast member and as box office cashier, or progress toward completion
• If assigned duties include selling/serving alcohol, completion of legally required state or local training and certification, as well as Regal Entertainment Responsible Beverage Server training
• Good public speaking skills, effective listening, and clear, direct responses
• Ability to perform calculations with speed and accuracy, and identify and correct errors
• Strong reasoning ability to identify problems, gather relevant data, recognize alternatives, and reach evidence-based conclusions
• Ability to take action beyond what is necessarily called for and perform under pressure and/or opposition
• Excellent communication skills with customers, co-workers, and management
• Ability to establish goals, budget time, and set priorities to achieve desired objectives

Physical Demands

• Frequently required to stand, walk, sit, use hands to finger/handle/feel, reach with hands and arms, and talk or hear
• Occasionally required to climb or balance, stoop, kneel, crouch, or crawl
• May occasionally be required to lift up to 60 pounds
• Vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus

Pay

$17.05 per hour

Benefits

• Free movie passes and 50% discount on concessions at any Regal location
• Eligibility to participate in 401(k) retirement plan with company match after reaching age 21 and completing six months of service